Customer Service Representative – Dental

BMS Engineering Recruitment; Bolton; On-site; GBP 26,000; Full time

Job summary

Join a vibrant team as a Customer Service Representative for a leading dental laboratory in Bolton. Focus on managing customer accounts and assisting dental staff, all while enjoying career development opportunities and a supportive work culture. Ideal for dental professionals or customer service candidates with strong communication skills.

Benefits

Pension

20 Days Holiday + Bank Holidays (Increases with Service)

On-site Gym

Breakout Areas with Table Tennis

Qualifications

• Experience as a dental receptionist or in customer service.
• Confident communicator with relationship-building skills.

Responsibilities

• Managing customer accounts and handling inquiries.
• Liaising with dental staff and managing orders efficiently.

Skills

Communication

Problem Solving

Relationship Building

Tools

CRM system

Job description

• North West-based dental customer service opportunity
• Europe’s largest dental laboratory
• Managing relationships with dental practices – independent and corporates
• Great new challenge for a dental receptionist or a customer service professional from another sector
• Office based, North West
• Great career development potential

Join this award-winning organisation – Leaders in Digital Dental Innovation

With over 40 years of expertise, this continually growing company continue to revolutionise the dental industry. As a full-service dental laboratory, they are heavily invested in digitisation and offer cutting-edge solutions including aligners, intraoral scanners, and 3D printed dentures. Their diverse digital portfolio gives their team the tools they need to tailor solutions for any and every dental customer.

As part of their continued expansion, they are looking for a personable, dynamic, organised and confident team player to look after a portfolio of existing customers as a Customer Service Representative.

The Role

As a Customer Service Representative, your activities and responsibilities will be:-

• Assisting new customers create their accounts with the company
• Talking to dental staff – practice managers, nurses, receptionists, technicians etc
• Organising and managing tour task load
• Video, written and verbal communication with customers
• Managing orders, queries and complaints effectively and efficiently
• Liaising with colleagues internally
• Escalating things to colleague where necessary

Full onboarding and training will be provided and this is a vibrant, professional and fast-paced environment.

Ideal candidate:

• A dental practice receptionist or nurse seeking a new challenge
• OR customer service experience in different sectors
• Commutable to Bolton every day
• Confident, proactive communicator with strong relationship-building ability
• Ideally experience working with a CRM system
• Friendly, positive attitude and a team player
• Problem solver who can adapt and be flexible

The Culture

A vibrant, forward-thinking business with a genuine family feel. You’ll be joining an achievement-focused sales team where initiative is rewarded, autonomy is respected, and personal development is supported. They offer clear progression opportunities, ongoing support, and a fun and collaborative environment.

Salary: £26,000
Benefits: Pension | 20 Days Holiday + Bank Holidays (Increases with Service), On-site Gym | Breakout Areas with Table Tennis and relaxed seating