Customer Service Representative

Innospec Inc.; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in chemical manufacturing is seeking a temporary Customer Service Representative. This role focuses on enhancing customer relationships, managing product movements, and ensuring outstanding service. Ideal candidates will have a strong background in supply chain management, excellent communication skills, and knowledge of ERP systems like SAP.

Qualifications

• Highly Customer Focused with excellent communication skills.
• Experience in export documentation and import principles.
• Knowledge of customer service and supply chain management.

Responsibilities

• Manage customer relationships and documentations for product movements.
• Address complex customer requests and ensure delivery follow-ups.
• Participate in Supply Chain projects and ensure compliance.

Skills

Customer Focus

Communication

Attention to Detail

Problem Solving

Education

Experience within a Supply Chain

Tools

SAP

Excel

Word

PowerPoint

Outlook

Job description

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Overall purpose: To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.

• Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
• Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction
• Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
• Books final dates for orders and maintains system dates, keeping all orders current and accurate
• Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.
• Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
• Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all customer complaints within 2 months.
• System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
• Participates in Supply Chain projects as and when required
• Language: Fluent in French, Spanish or Italian would be beneficial

Person Spec

• Highly Customer Focused
• Excellent communication skills, both verbal and written
• Export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
• Knowledge of export orders
• Ability to manage time well and prioritise work patterns
• Previous experience within a Supply Chain environment
• Team Player
• SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Supply Chain and Customer Service

• Industries

  Chemical Manufacturing

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