German speaking Customer Service Representative

French Selection UK; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading manufacturer is seeking a bilingual German speaking Customer Service Representative based in Wigan. The role involves supporting customers throughout the order process, from initial enquiries to delivery confirmation, in a hybrid working environment. The ideal candidate will exhibit fluency in German, possess excellent communication skills, and have experience in customer service.

Qualifications

• Fluent German (written and spoken) – Essential.
• Experience in a customer service role is preferred.
• Exceptional organisational skills and attention to detail.

Responsibilities

• Main point of contact for customers and manage the order process.
• Respond to queries in a timely manner over phone and email.
• Build and maintain strong customer relationships.

Skills

Fluent German

Organisational skills

Communication skills

Tools

SAP

Job description

German speaking Customer Service Representative

Wigan

Ref: 8183GCS

Company Profile

A long-standing manufacturer and supplier with a keen focus on sustainability and innovation.

Responsibilities

German speaking Customer Service Representative
Location: Wigan
Hybrid working – 2 days at home
Salary: Up to £29,000 per annum plus great benefits
Ref: 8183GCS

Main Duties:
To be the main point of contact for customers and manage the order process from initial enquiry to delivery.

The Role:
– To respond to any queries from customers in a timely and professional manner over telephone and email
– To build and maintain strong relationships with customers and internal departments
– To manage the order process until final completion; including order entry, quotations, purchase order follow ups, confirmation of shipment dates and shipment tracking
– To maintain clear communication with customers on the progress of their enquiry if it cannot be resolved at the point of first contact
– To identify and action any special client shipping requirements
– To escalate enquiries as needed to the Team leader
– To provide proactive assistance to the team and other departments within the company as needed

Candidate's Profile

– Fluent German (written and spoken) – Essential
– Experience in a customer service role is preferred
– Exceptional organisational skills and attention to detail
– Proactive, confident and dynamic personality
– Excellent communication skills and a team player
– Computer literate (with experience in SAP an advantage)