Customer Service Representative

JR United Kingdom; Nottingham; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the plastics sector is looking for a Customer Service Representative in Nottingham to drive sales and enhance customer relationships. The role involves engaging with customers across multiple channels, processing orders, and collaborating with teams to optimize sales strategies. Candidates should possess a Bachelor’s degree, strong communication skills, and a proven track record in customer-facing roles, with opportunities for career advancement.

Benefits

Permanent contract with competitive compensation and social benefits

Career growth opportunities

Recognition and rewards

Home office policy

Qualifications

• Preferred: Bachelor's degree in relevant fields with at least one year of experience in customer service.
• Proficiency in English and strong communication skills are essential.
• Experience with CRM tools and a proven sales record are advantageous.

Responsibilities

• Engage customers through various channels and process their orders efficiently.
• Analyze sales data to derive insights for improving customer satisfaction and sales.
• Collaborate with marketing for promotional activities to boost sales.

Skills

Communication

Customer Engagement

Analytical Skills

Problem Solving

Education

Bachelor’s degree in business administration, marketing, economics or related field

Tools

MS Office

ERP systems (e.g., SAP)

CRM software

Job description

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Customer Service Representative, nottingham

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Client:

Nexeo Plastics

Location:

nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Position Purpose:

This role is pivotal in driving sales and revenue growth and fostering strong customer relationships. The ideal candidate will actively engage with customers, collaborate with internal teams, and contribute to the development and execution of commercial strategies.

Primary Responsibilities:

1. Customer Engagement and Relationship Management:

• Actively engage with customers through multiple channels (phone, email, live chat, etc.) to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
• Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
• Play a pivotal role in driving customer acquisition and retention strategies through effective communication, negotiation, and problem-solving skills.

2. Sales and Order Processing:

• Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
• Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.

3. Market Analysis and Data Insights:

• Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
• Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.

4. Marketing Support and Promotional Activities:

• Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.

5. Process Improvement and Strategic Development:

• Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
• Contribute to developing and implementing commercial strategies, goals, and objectives aligned with company targets and market demands.
• Perform other tasks as assigned to support the overall success of the team and organization.

Primary Requirements:

• Education and Experience: Preferred: Bachelor’s degree in business administration, marketing, economics, or a related field. Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
• Language and Communication Skills: Native in English, with outstanding communication skills to engage customers and drive commercial success. Excellent interpersonal skills, including empathy, active listening, and building solid relationships with customers and colleagues. Other European languages are a plus.
• Technical Proficiency: Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships. E-commerce knowledge is an asset.
• Performance and Analytical Skills: Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction. Strong analytical abilities to interpret sales data and customer feedback, inform strategic decisions, and drive business outcomes.
• Mindset and Adaptability: Proactive, results-oriented mindset focusing on achieving measurable business results and delivering customer value. Adaptability and resilience to thrive in a fast-paced, dynamic environment, responding quickly to changing market conditions and customer needs. Demonstrated resilience and ability to maintain composure under pressure, managing stress effectively to meet challenging targets and deadlines.
• Team and Problem-Solving Skills: Collaborative team player who can work effectively with cross-functional teams to achieve shared goals and objectives. Strong problem-solving skills and a positive attitude, contributing to a supportive and productive work environment. Ability to handle intermittent workloads throughout sales cycles, ensuring efficient management of time and resources.

What do we offer?

• Permanent contract with competitive compensation and Social Benefits
• Career growth opportunities in the industry plastics leader with an outstanding atmosphere.
• Recognition and Rewards
• Home office policy (hybrid model)

Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.