Customer Service Representative

Switch Car Rental; Newport; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday including bank

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Job summary

Switch Car Rental in Newport is seeking a Customer Service Representative to ensure a positive rental journey for customers. You will assist with renting, returning, resolving issues, and maintaining accurate rental records while delivering outstanding service.

The role offers full-time hours (40 per week) with occasional Saturday mornings on a rota, a generous benefits package, and employee discounts on car hire. Apply today.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative skills.
• Proficient computer skills.
• A full driving license (held for at least 12 months).

Responsibilities

• Identify and exceed customer requirements.
• Coordinate delivery and collection of rental vehicles.
• Process payments and accurately complete rental agreements.
• Answer phone calls and respond to emails.
• Work within Service Level Agreements to meet KPI objectives.

Skills

Excellent customer service & comms

Administrative skills

Proficient computer skills

Full driving license

Job description

Official rental partner to England Rugby

Customer Service Representative

Newport

£27,024.06 per annum

Are you looking to start a career or looking to retrain? Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Location -Newport

MAIN DUTIES

• Identify and exceed customer requirements
• Ensure all administrative tasks are completed daily
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
• Maintain a full understanding of retail rental procedures
• Consistently comply with the Switch process’
• Answering phone calls and responding to emails
• Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Excellent customer service and communication skills
• Strong administrative skills
• Proficient computer skills
• A full driving license (held for at least 12 months)

HOURS

• Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

BENEFITS

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

We’d love to have you on board.

We regularly update our openings with new opportunities.