Customer Service Representative

Switch Car Rental; Northampton; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Company pension

Employee discount

Summer and Christmas events

Cycle to Work Scheme

Discounted car hire

Job summary

Switch Car Rental is seeking a Customer Service Representative in Northampton. You will support customers through the car rental journey, handling bookings, returns and issue resolution with strong communication and attention to detail.

The role offers a full-time schedule in a fast-paced environment. Key duties include processing rentals, coordinating vehicle deliveries, answering inquiries, and ensuring compliance with all procedures.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative skills.
• Proficient computer skills.
• A full driving license (held for at least 12 months).

Responsibilities

• Identify and exceed customer requirements.
• Complete daily administrative tasks.
• Coordinate delivery and collection of rental vehicles.
• Verify customer information and process payments.
• Complete rental agreements accurately.
• Understand retail rental procedures.
• Follow Switch processes and SOPs.
• Answer calls and respond to emails.
• Develop product knowledge to maximise customer experience.
• Work to KPI targets in the branch.
• Undertake additional duties as required by manager, including cleaning or driving vehicles.

Skills

Customer service

Communication

Administrative skills

Driving license

Job description

Official rental partner to England Rugby

Customer Service Representative

Northampton

£27,024.06 per annum

Are you looking to start a career or looking to retrain? Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Location -Northampton

MAIN DUTIES

• Identify and exceed customer requirements
• Ensure all administrative tasks are completed daily
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
• Maintain a full understanding of retail rental procedures
• Consistently comply with the Switch process'
• Answering phone calls and responding to emails
• Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Excellent customer service and communication skills
• Strong administrative skills
• Proficient computer skills
• A full driving license (held for at least 12 months)

HOURS

• Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

BENEFITS

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

We’d love to have you on board.