Customer Service Representative

Switch Car Rental; Sunbury-on-Thames; À distance; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

30 days holiday (including bank hols)

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Résumé du poste

Switch Car Rental in Sunbury is seeking a Customer Service Representative to help customers rent, return and resolve issues during their car rental journey. You will handle payments, rentals, and communications while delivering outstanding service.

This full-time role requires strong communication, admin skills, and a customer-first attitude; a full driving license is needed, and you will join a team focused on customer experience and efficient operations.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and computer skills.
• Full driving license held for at least 12 months.

Responsabilités

• Identify and exceed customer requirements.
• Complete administrative tasks daily.
• Coordinate delivery and collection of rental vehicles.
• Process payments and finalize rental agreements.
• Maintain understanding of retail rental procedures.
• Follow Switch processes to meet KPI objectives.
• Answer phone calls and respond to emails.
• Develop product knowledge to drive incremental sales.
• Work within service level agreements to meet KPI targets.
• Undertake additional duties as directed by your line manager.

Connaissances

Excellent customer service and|~?

Strong administrative skills

Proficient computer skills

Full driving license

Description du poste

Official rental partner to England Rugby

Customer Service Representative

Sunbury

£27,545.76 per annum

Are you looking to start a career or looking to retrain? Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Location - Sunbury

MAIN DUTIES

• Identify and exceed customer requirements
• Ensure all administrative tasks are completed daily
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
• Maintain a full understanding of retail rental procedures
• Consistently comply with the Switch process’
• Answering phone calls and responding to emails
• Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Excellent customer service and communication skills
• Strong administrative skills
• Proficient computer skills
• A full driving license (held for at least 12 months)

HOURS

• Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

BENEFITS

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

We regularly update our openings with new opportunities.