Customer Service Representative

Switch Car Rental; Exeter; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday (including bank onod

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Job summary

Switch Car Rental in Exeter is seeking a Customer Service Representative to help customers with renting, returning, and resolving issues across the rental journey. Your strong communication and attention to detail will ensure a smooth experience for every customer.

The role includes processing payments, completing rental agreements, coordinating vehicle deliveries and collections, and handling calls and emails while meeting KPI targets. This is a full-time position in Exeter.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative skills.
• Proficient computer skills.
• A full driving license (held for at least 12 months).

Responsibilities

• Identify and exceed customer requirements.
• Coordinate delivery and collection of rental vehicles.
• Verify customer information and complete rental agreements.
• Handle payments and process invoices.
• Maintain knowledge of retail rental procedures.
• Respond to phone calls and emails.
• Work to KPIs and service level agreements.
• Assist with driving and vehicle cleaning as needed.

Skills

Customer service

Communication skills

Job description

Official rental partner to England Rugby

Customer Service Representative

Exeter

£27,024.06 per annum

Are you looking to start a career or looking to retrain? Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Location -Exeter

MAIN DUTIES

• Identify and exceed customer requirements
• Ensure all administrative tasks are completed daily
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
• Maintain a full understanding of retail rental procedures
• Consistently comply with the Switch process’
• Answering phone calls and responding to emails
• Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Excellent customer service and communication skills
• Strong administrative skills
• Proficient computer skills
• A full driving license (held for at least 12 months)

HOURS

• Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

BENEFITS

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

We’d love to have you on board.

We regularly update our openings with new opportunities.