Customer Service Representative

Affordable Waste Management; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Career progression

Modern working environment

Job summary

Affordable Waste Management is seeking a proactive customer support professional to manage inquiries, resolve complaints, and collaborate with internal teams. The role emphasizes delivering a seamless customer experience and handling invoices and inquiries efficiently.

You will join our Team Valley office in the United Kingdom, contributing to high service standards with a focus on communication, problem solving, and teamwork.

Qualifications

• Minimum of 1 year’s experience in the waste industry or a similar customer support role.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving abilities.
• Excellent interpersonal and active listening skills.
• Clear communication and strong command of English.
• Strong attention to detail.
• Working knowledge of CRM tools.
• Ability to work well in a team.
• Multitasking and good organisational and time management abilities.
• Ability to stay calm in high‑stress situations.

Responsibilities

• Provide excellent management and resolution of customer enquiries, requests, and complaints.
• Managing workload to achieve productivity, quality, and service targets.
• Handling any customer complaints and ensure a timely resolution.
• Collaborate with other departments to ensure a seamless customer experience.
• Raising support tickets to enable tracking and resolution of customer requests.
• Investigating and resolving customer complaints.
• Provide assistance with any invoice queries or disputes.
• Handling any incoming queries via email and phone.

Skills

Strong communication

Analytical thinking

Active listening

English proficiency

Attention to detail

CRM familiarity

Teamwork

Time management

Calm under pressure

Tools

CRM tools

Job description

Affordable Waste Management is a leading B2B waste broker with a simple mission: “We take the worry out of waste.” By leveraging our collective buying power, we negotiate the best prices and use tried-and-tested suppliers across the UK, allowing our thousands of returning customers to focus on their real business needs.

Established in 2020, we are one of the fastest-growing companies in our sector, which allows for excellent progression opportunities within the company. We work from a relaxed, friendly, and modern office in the heart of Team Valley. We provide an elite working environment, investing in top-tier equipment and technology to empower you to perform at your absolute best.

PRIDE – Our Core Values

We have PRIDE in everything we do. It’s more than a set of values — it’s the standard we bring to every client, every project, and every solution we deliver. We are looking for individuals who embody these principles:

• P – Professional: Professionalism is at the heart of everything we do. From the first point of contact to project completion, we deliver a service that is dependable, respectful, and tailored to both businesses and individuals.
• R – Reliable: Our clients trust us because we consistently deliver on our commitments. We pride ourselves on being responsive, dependable, and committed to achieving the highest standards every time.
• I – Integrity: We operate with honesty, transparency, and accountability in every aspect of our business. Building long-term relationships is important to us, and we believe trust and integrity are the foundations of lasting partnerships.
• D – Dynamic: We are forward-thinking and continuously striving to improve the way our industry operates. By challenging ourselves and working closely with our suppliers, we create waste removal solutions that are efficient, seamless, and stress-free for our clients.
• E – Expertise: With extensive industry knowledge and experience, we understand the needs and expectations of our customers. Our expertise allows us to deliver the right solutions, combine the best resources, and achieve outstanding results for every client

Responsibilities:

Responsibilities:

- Provide excellent management and resolution of customer enquiries, requests, and complaints

- Managing workload to achieve productivity, quality, and service targets.

- Handling any customer complaints and ensure a timely resolution.

- Collaborate with other departments to ensure a seamless customer experience.

- Raising support tickets to enable tracking and resolution of customer requests.

- Investigating and resolving customer complaints.

- Provide assistance with any invoice queries or disputes.

- Managing workload to achieve productivity, quality, and service KPI'Ss

- Handling any incoming queries via email and phone.

Salary & Rewards:

• Competitive Base Salary: We pay for world class employees.
• Performance-Based Bonus: We reward excellence. You will be eligible for a performance-based bonus linked to key service metrics,
• Progression Opportunities: As one of the fastest-growing companies in the sector, we offer clear pathways for career advancement.
• Modern Working Environment: Access to top-tier technology and equipment in our Team Valley office.

Required:

- Minimum of 1 years’ experience within the waste industry.

- Excellent communication skills, both verbal and written.

- Strong analytical and problem-solving abilities.

- Excellent interpersonal and active listening skills.

- Clear communication skills and a strong command of the English language.

- Strong attention to detail.

- Working knowledge of customer relationship management (CRM) tools.

- Ability to work well in a team.

- Multitasking skills and good organisational and time management abilities.

- Ability to work calmly under high-stress situations.