Customer Service Representative

Advanced Supply Chain Group; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Length of service rewards

Referral bonuses

Discounts

Health & wellbeing

Mental health support

Family leave

Volunteer days

Generous holiday

Employee voice

Job summary

Reconomy Connect in Bristol is seeking a Customer Account Executive to join a busy Customer Experience team. The role covers managing customer enquiries primarily by email, with some calls, resolving issues, and ensuring service delivery.

You will nurture relationships with SME customers, learn products and services, and support mobilising new contracts while working within a supportive team environment.

Qualifications

• Experience in customer service in office, retail, or hospitality.
• Able to work under pressure in a fast-paced environment.
• Strong written and spoken communication skills.

Responsibilities

• Develop relationships with UK customers and be their main contact for enquiries.
• Handle emails and some calls, resolving issues and ensuring services run smoothly.
• Identify new sales opportunities and support mobilising new contracts.

Skills

Customer service

Communication

Problem solving

Numeracy

IT literate

Tools

Word

Excel

Outlook

Teams

Job description

Customer Account Executive

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Bristol

Reporting To: Paige John

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

As part of our growing team in Bristol, you’ll join our dynamic and passionate colleagues who are all working toward one shared goal: a world without waste. Specialising in providing tailored waste solutions to our extensive SME customer base.

Why Join Us?

At Reconomy Connect, Bristol, our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

You will join a close-knit team providing waste and recycling solutions to businesses across the UK. Developing relationships with our customers to provide an excellent service you will be their point of contact for all enquiries, mainly via email but some calls will be expected, using problem solving skills to resolve issues and organisation to ensure services run smoothly.

As you develop your understanding of your customers’ needs you will be able to identify new sales opportunities with them, we will help you to learn the industry and our products and services, while a good numeracy ability will underpin this.

You’ll need to enjoy working as part of a team both with your immediate team as well as working with colleagues across the business such as assisting Account Managers with mobilising new contracts. A good ability with IT to ensure efficient use of the computer systems used to manage customer interactions and good communication both written and verbally.

We really are one big team, both to get the job done through the day but we also enjoy spending time together away from the office, whether joining in with a team activity, fund raising or celebrating a team achievement there will be opportunities to get involved.

Additional information

• 37.5 hours a week, Monday-Friday.
• Based full time at our Bristol office (BS3 1TF).
• Customer Service Representative is a job title used for advertising purposes only, the internal job title is Customer Account Executive.

What we need from you

• Experience in customer service, whether that be in an office, retail or hospitality.
• Comfortable with working under pressure in a fast-paced environment.
• Effective communication skills both written and verbal.
• IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• Good attention to detail to ensure accuracy when placing orders.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular "My Voice" surveys and follow-up checkins to drive meaningful change