Contract Manager

Jobtailor; Northampton; On-site; GBP 35,000 - 48,000; Full time

Job summary

Jobtailor is seeking an Account Manager to develop and grow waste disposal and resource management services across customer sites. You will deliver first-class service and manage client accounts, ensuring contract compliance and responsive delivery.

You will drive continuous improvement, manage P&L for the contract portfolio, and lead safety culture on site while coaching colleagues and supporting large-scale projects and emergency responses.

Qualifications

• Knowledge of waste management.
• Previous account management experience.
• Strong operational focus.
• Understanding of lean methodology.
• Ability to work to clearly defined KPIs.
• Proven track record of delivering continuous improvement within an operational or service environment.
• Full UK car driving licence.

Responsibilities

• Develop and grow waste disposal and resource management services across customer sites.
• Deliver first-class customer service and account management.
• Ensure appropriate infrastructure is in place to respond quickly to client needs.
• Drive continuous improvement across contracts against EBIT targets, recycling objectives, compliance, and health and safety standards.
• Act as the primary point of contact for client stakeholders, ensuring contract compliance, service delivery, safety culture, retention, and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams, and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets.
• Manage monthly profit and loss across a designated contract portfolio.
• Identify added-value opportunities using sector knowledge across health and safety, Duty of Care, resource and hazardous waste management.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching.
• Support colleagues and client sites on large-scale projects, emergency response, and specialist services.
• Report to the Regional General Manager/Business Manager.

Skills

Waste management

Account management

Lean methodology

KPI tracking

Continuous improvement

Safety culture

Contract compliance

Data management

Pricing negotiations

P&L management

Emergency response

Driving licence

Job description

• Develop and grow waste disposal and resource management services across customer sites


• Deliver first-class customer service and account management


• Ensure appropriate infrastructure is in place to respond quickly to client needs


• Drive continuous improvement across contracts against EBIT targets, recycling objectives, compliance, and health and safety standards


• Act as the primary point of contact for client stakeholders, ensuring contract compliance, service delivery, safety culture, retention, and commercial performance


• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams, and pricing negotiations


• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management


• Deliver site-based waste minimisation programmes aligned to strategic targets


• Manage monthly profit and loss across a designated contract portfolio


• Identify added-value opportunities using sector knowledge across health and safety, Duty of Care, resource and hazardous waste management


• Lead and promote a strong safety culture on client sites, providing guidance and coaching


• Support colleagues and client sites on large-scale projects, emergency response, and specialist services


• Report to the Regional General Manager/Business Manager

Requirements

• Knowledge of waste management


• Previous account management experience


• Strong operational focus


• Understanding of lean methodology


• Ability to work to clearly defined KPIs


• Proven track record of delivering continuous improvement within an operational or service environment


• Full, current UK car driving licence

Core Competencies

Demonstrates expertise in waste management and account management, with a strong operational focus on continuous improvement and compliance. Proven ability to drive account growth and deliver exceptional customer service while managing profit and loss across contracts.

Highest-signal resume keywords

• Waste Management Knowledge


• Account Management Experience


• Operational Focus


• Lean Methodology Understanding


• KPI Achievement

Hard Skills

• Continuous Improvement


• Contract Compliance


• Service Delivery


• Profit and Loss Management


• Data Management


• Waste Minimisation Programmes


• Health and Safety Standards


• Commercial Performance


• Pricing Negotiations


• Emergency Response Support

Soft Skills

• Customer Service


• Coaching


• Stakeholder Engagement


• Team Support


• Communication

Certifications & Qualifications

• Full UK Car Driving Licence

Industry Keywords

• Resource Management


• Duty of Care


• Hazardous Waste Management


• Safety Culture


• EBIT Targets


• Recycling Objectives