Customer Service Advisor

Via; Wirral; On-site; GBP 22,000 - 30,000; Full time

Job summary

Via is supporting our client, an established recycling and waste management company, to recruit a Customer Service Advisor to join their team on the Wirral. You’ll support business customers across the UK with their recycling and waste collection services, helping to arrange collections, manage bookings and resolve day-to-day service enquiries.

Full training will be provided, making this a good step for someone from customer service, administration or logistics.

Qualifications

• Experience in customer service or related office-based role.
• Confidence speaking with customers over the phone.
• Friendly and professional approach.
• Ability to manage multiple enquiries and priorities.
• Strong data-entry skills.
• Experience using Outlook, Word and Excel.

Responsibilities

• Answer customer enquiries by phone and email.
• Arrange and manage recycling and waste collections.
• Process service bookings and new orders.
• Coordinate collections and liaise with suppliers.
• Record bookings, quotes and communications.
• Resolve service issues to a satisfactory conclusion.
• Maintain accurate records across internal systems.
• Handle supplier quotations when required.
• Manage shared inbox and CRM.

Skills

Customer service

Phone support

Data entry

Attention to detail

Multitasking

Problem solving

Teamwork

Organisation

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Salary: £26,000 per year

Location: Wirral, CH62

Working arrangement: On-site

About the opportunity

Via is supporting our client, an established recycling and waste management company, to recruit a Customer Service Advisor to join their team on the Wirral.

You'll support business customers across the UK with their recycling and waste collection services, helping to arrange collections, manage bookings, process new orders and resolve day-to-day service enquiries.

This is a busy and varied customer service role where you'll communicate with customers, recycling and waste service providers, and internal teams to make sure collections and other services run smoothly.

You don't need previous recycling or waste management experience. Full industry training will be provided, making this a good opportunity for someone from customer service, administration, logistics, scheduling or a similar environment.

What you’ll be doing

• Respond to customer enquiries by phone and email
• Help customers arrange and manage recycling and waste collections
• Process service bookings, new orders and account enquiries
• Coordinate collections for general waste, recycling, hazardous waste, confidential waste and larger clearances
• Liaise with recycling and waste management suppliers across the UK
• Manage customer requests through a shared inbox, CRM and online portals
• Take ownership of service issues and see them through to resolution
• Handle complaints calmly and professionally
• Keep customers updated on collections, bookings and outstanding queries
• Request and record supplier quotations when required
• Maintain accurate records of bookings, quotes and customer communications
• Investigate customer and supplier invoice queries
• Prepare Waste Transfer Notes and other service documentation when required
• Keep customer and service information accurate across internal systems
• Work with customers, suppliers and colleagues to resolve problems quickly

What we’re looking for

We’re looking for someone who is organised, reliable and enjoys helping customers.

You’ll ideally have:

• Experience in customer service, customer support, administration, client services or another office-based role
• Confidence speaking with customers over the phone
• A friendly and professional approach
• The ability to manage multiple enquiries and priorities
• Good attention to detail and accurate data-entry skills
• Confidence handling complaints and resolving customer problems
• A practical, solution-focused approach
• Experience using Outlook
• Basic working knowledge of Microsoft Word and Excel
• The ability to work effectively as part of a team

Previous recycling or waste management experience isn’t required. Full in-house training will be provided.

Experience from logistics, transport, facilities management, utilities, environmental services or other service-led industries could be useful, but candidates from broader customer service and administration backgrounds are encouraged to apply.

Why apply?

• Join an established recycling and waste management business
• Full industry training provided
• No previous recycling or waste management experience required
• Varied role combining customer service, administration and service coordination
• Work with business customers across the UK
• Build knowledge of recycling, waste management and environmental services
• Develop transferable experience across customer support, logistics and supplier coordination

If you’re organised, confident speaking with customers and interested in joining the recycling and waste management industry, we’d like to hear from you.