Customer Service Representative

Hilti (Canada) Corporation; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht nach kundenorientierten Fachleuten, die Teil eines dynamischen Customer Service-Teams werden möchten. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen, den Aufbau von Bestellungen und die Unterstützung bei technischen Produkten. Die Position bietet eine umfassende Einarbeitung und Entwicklungsmöglichkeiten, um Ihre Fähigkeiten zu erweitern und Ihre Karriere voranzutreiben. Genießen Sie ein attraktives Vergütungspaket mit zahlreichen Vorteilen, darunter private Krankenversicherung, flexible Arbeitszeiten und die Möglichkeit zur beruflichen Weiterentwicklung. Wenn Sie leidenschaftlich an Kundenservice interessiert sind, ist dies die perfekte Gelegenheit für Sie!

Benefits

Private Krankenversicherung

33 Tage Urlaub

Hilti Benefits Box

6% Arbeitgeber-Pensionsbeiträge

Bezahlter Urlaub für gemeinnützige Projekte

Flexible Arbeitsoptionen

Möglichkeiten zur beruflichen Weiterentwicklung

Reisen für Hochleister

Qualifications

• Erfahrung im Kundenservice, idealerweise in einem Callcenter.
• Starke Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich.

Responsibilities

• Bearbeitung von Anrufen und E-Mails von Kunden professionell.
• Unterstützung des Vertriebsteams durch Identifizierung von Verkaufschancen.

Skills

Kundenservice-Fähigkeiten

Kommunikationsfähigkeiten

MS Office-Kenntnisse

Anpassungsfähigkeit an neue IT-Systeme

Job description

What's the role?

We're looking for confident and customer-centric individuals to join our close-knit Customer Service team here at Hilti. If you’re an experienced customer service professional seeking your next challenge and eager to grow within customer service to become an expert in the team, we look forward to receiving your application!

In our Customer Service team, we deliver exceptional service to our customers by resolving inbound queries, offering solutions, and building strong customer relationships.

The role involves working a varied shift pattern between 8am and 5.30pm, Monday to Friday. Our Regional Head Office is located at Circle Square in Central Manchester, a short walk from Oxford Rd train station and St Peter's Square tram stop.

What does the role involve?

1. Processing all calls and emails from internal and external customers efficiently and professionally.
2. Building orders and cross-selling using a solution-based approach to address customer needs.
3. Providing support to customers on technical products and equipment.
4. Supporting field-based personnel by identifying sales opportunities and generating leads for the sales team.
5. Ensuring data accuracy and up-to-date information on internal systems.
6. Participating in a thorough 8-week onboarding plan, followed by continued development and coaching over 12 months.
7. The onboarding includes 4 weeks of classroom training and 4 weeks of intensive support and hands-on training.

To hear more from the team, watch our YouTube video here.

What you need is:

1. Excellent customer service skills, gained within a call-centre environment.
2. Strong communication skills (written and verbal) with the ability to communicate at all levels.
3. Excellent telephone manner and communication skills.
4. Proficiency in MS Office and Internet, with adaptability to new IT systems.
5. The ability to quickly adapt to new information and challenges.
6. A strong track record of applying new skills and knowledge efficiently.

Please note that due to UK Home Office salary thresholds, we are unable to offer skilled visa sponsorship for any of our customer service positions.

Who should apply?

We value a diverse team, which we believe fosters vibrancy, innovation, and productivity. This role offers you the opportunity to help shape the future of construction.

What do we offer?

We highly value our people and have developed a reward package that reflects this. Benefits include:

• Private Health Insurance and Employee Assistance Programme
• 33 days' holiday (including Bank Holidays), with the option to purchase 5 additional days annually
• Hilti Benefits Box, offering shopping and lifestyle discounts, cashback, and a cycle-to-work scheme
• 6% employer pension contributions
• Paid leave for charitable projects
• Flexible working options, including remote work and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+, and sustainability topics
• Opportunities for genuine career advancement, with over 80% of leadership roles filled internally
• Trips to locations such as Milan, New York, and our global HQ for high performers