Customer Service Representative

Michael Page (UK); Leeds; Hybrid; GBP 24,000; Full time

Job summary

A reputable law firm in Leeds is seeking a Permanent Customer Service Representative to manage client relationships during the remortgage process. The role involves high volumes of administration and communication, providing an excellent opportunity for individuals with a background in customer service. Full training, support, and hybrid working are offered, along with fantastic career development opportunities and benefits.

Benefits

Monthly bonuses

Structured career path

Sponsorship of further qualifications

No shift patterns or weekends

Excellent benefits

Superb offices and facilities

Vibrant team and culture

Qualifications

• Previous customer service experience from retail or hospitality.
• Exceptional communication skills over the telephone.
• Passionate about delivering the best customer experience.

Responsibilities

• Support clients through the remortgage process and assist with queries.
• Chase up documentation and correspond with banks and third parties.
• Process documents and input data in a volume environment.

Skills

Communication skills

Attention to detail

Team player

Organisational skills

Job description

• A new exciting Permanent Customer Service Representative Position in Leeds!
• To work for a reputable Law Firm!

About Our Client

Are you currently working in hospitality or retail and looking to transfer those skills into an office based role?

Or are you working in customer services at the moment and looking for a new challenge where you can further your career?

Would you like to join a business that will provide you the best training and development plan?

Then please apply now!

We are looking for Customer Service Representatives!

Job Description

As a Customer Service Representative you will be supporting clients going through the remortgage process the role will be assisting with a range of queries along the way ensuring service level agreements are met and the highest standard of client care is provided.

You will be chasing up documentation and details required for the file and will be corresponding with banks and other third parties.

The role will involve administration tasks such as processing documents and inputting data you will be working in a volume environment towards deadlines set to enable the caseload to be completed as soon as possible.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Exceptional communication skills and a confident communicator over the telephone

Passionate about customer services and delivering the best experience

Good attention to detail and organisation

An excellent team player

What's on Offer

Salary of £24000+ monthly bonuses+ reputable business within the legal field+ full training provided and excellent support+ structured career path+ sponsorship of further qualifications+ central Leeds+ no shift patterns or weekends+ excellent benefits+ hybrid working after training+ superb offices and facilities+ vibrant team and culture+ immediate interview