Customer Service Representative

William Hill; Alfreton CP; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading company in sports betting seeks customer-focused individuals for retail roles in Alfreton. Your role involves welcoming customers, assisting with bet placements, and ensuring an enjoyable experience while promoting responsible gambling. Full and part-time shifts are available, with competitive perks including a quarterly bonus and opportunities for career growth.

Benefits

28 days holiday plus a paid day off for your birthday

Pension plan with matched contributions up to 4%

Discounts in high street shops, cinemas, and holidays

Discounted Oyster card for roles based in London

Opportunities for career growth and internal promotion

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.

Skills

Interpersonal skills

Empathy

Customer service

Job description

Social network you want to login/join with:

Client:

William Hill

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f5b241593166

Job Views:

28

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What’s in it for you?

• Working hours: Full and part-time options available
• Compensation: We pay at least the National Living Wage, plus a quarterly performance bonus
• Holiday entitlement: 28 days holiday plus a paid day off for your birthday
• Pension plan: We’ll match your contributions up to 4%
• Perks and discounts: Discounts in high street shops, cinemas, holidays, and more
• Subsidised travel: Discounted Oyster card for roles based in London
• Training and development: Opportunities for career growth and internal promotion