Customer Service Representative

Metro Bank (UK); Abbot's Salford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Metro Bank (UK) is seeking a Customer Service Representative to enhance customer satisfaction through exceptional service and product knowledge. The successful candidate will work full-time hours, engaging directly with community members to foster relationships and ensure compliance with industry standards. This role does not require previous banking experience but emphasizes customer service skills and the ability to operate in a dynamic environment.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training and career advancement opportunities

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.

Responsibilities

• Interact with customers at the forefront of service delivery.
• Support the bank's objectives while offering personalized products.
• Ensure compliance with training and regulations.

Skills

Customer Relationship Building

Attention to Detail

Proficiency in Computer Skills

Outstanding Customer Experience

Job description

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We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.

As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service.

What You Will Do

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will be a brand ambassador in the community, supporting the store to be the number one community bank.
• You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
  
  

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training

The successful candidate will work Monday - Friday, 8:45am - 5:15pm and some Saturdays 8:15am-4:30pm.

We are currently hiring for 37.5 hours per week, across 5 days.

What You Will Need

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
  
  

Our Promise To You

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.
  
  

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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