Customer Service Representatives

City of York Council; York; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join the City of York Council as a Customer Service Representative, where you will engage with residents and businesses to deliver excellent customer service. This is a hybrid role requiring strong communication skills and the ability to support a variety of customer queries while working in a dynamic environment. Enjoy benefits like a generous leave allowance and continuous learning opportunities.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Health & Wellbeing initiatives

Flexible working practices

Continuous Learning & Development

Discounts and rewards

Qualifications

• Ability to converse fluently in English at CEFR level C2.
• Experience in retail, tourism, or contact center environments preferred.

Responsibilities

• Support residents and businesses with a range of queries.
• Manage face-to-face appointments and phone contacts.

Skills

Customer Service Skills

Communication

Problem Solving

Job description

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Are you an amazing retail, tourism or contact centre worker with excellent customer service skills who wants to help make a difference to people’s lives?

If you are, we need you!

Working in our customer services team, your day will be busy as you support our residents and businesses with a diverse range of queries where you can make a real difference.

Whilst most contact is by phone, we still manage face to face appointments which will provide variety to your role and the opportunity to work from our modern, first-class Customer Centre based within the city centre as well as from home.

We Can Offer Successful Candidates The Opportunity To

• Work in a changing, dynamic, and growing environment
• Contribute to your working environment through staff suggestion schemes
• Make a difference to York residents
• Put the customer at the heart of everything you do
• Support and move forward the future development of this major council service
  
  

If you are looking for a new challenge or career development, we would welcome your application.

This is a readvertisement. Please do not apply if you have applied for this role in the last 12 months.

• Full time – 37hrs per week – Monday to Friday 8.30am to 5pm
  
  

A stand-by rota operates during weekends and bank holidays from 8.30am to 5.30pm to support emergencies such as flooding. Each CSR is on standby approximately 1 in 10 weekends.

The postholder will have access to secure government sites or email. In order to use these systems, the Cabinet Office requires the HR Team to carry out Baseline Personnel Standard Security (BPSS) checks.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Simon Sturdy (Customer Services Team Manager) at [e-mail] or Karen Elcock (Customer Services Team Manager) at [e-mail]

Closing date: Sunday 22 June at 12 midnight

Interview date: Week commencing 14 July 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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