Customer Service Representative

Manpower UK; Leeds; Ibrido; GBP 27.000 - 29.000; Tempo pieno

Descrizione del lavoro

Manpower UK is seeking a Customer Service Representative for a world-leading healthcare company in Leeds. The role is full-time and hybrid, 37 hours per week, with a two-week rotating schedule and pay starting at £13.85 per hour, rising to £15.02 after 12 weeks of training.

You will handle Medical Device orders and Orthokit bookings, provide outstanding support to internal and external customers, and help maintain KPIs.

Competenze

• Proven experience in a customer service environment with a customer-centric mindset.
• Strong proficiency with Microsoft Office, especially Outlook, Word and Excel.
• Ability to thrive in a pressurised and demanding environment.
• Highly customer-focused approach with attention to detail.
• Willingness to take personal responsibility for decisions and deliver results.

Mansioni

• Act as the first point of contact for Medical Device orders and Orthokit bookings.
• Process orders and bookings accurately and efficiently.
• Resolve Orthokit-related issues to ensure customer satisfaction.
• Maintain high performance standards and contribute to KPIs.
• Uphold professional behaviours aligned with leadership imperatives.

Conoscenze

Customer service

Attention to detail

Decision making

Work under pressure

Customer-first mindset

Strumenti

Outlook

Word

Excel

Descrizione del lavoro

Manpower have an exciting opportunity to join one of the world’s most comprehensive healthcare companies as a Customer Service Representative. This is a full-time, hybrid position requiring 37 hours per week, with three days in the office and two days working from home (a 2-week rotating shift: 8:30 am – 5:00 pm, week 1, and 9:45 am - 6:15 pm, week 2, Monday to Friday only). The successful candidate will work with our client on a long-term temporary basis, earning a competitive starting pay rate of £13.85 per hour, moving to £15.02 per hour after successful completion of 12 weeks of training.

As a Customer Service Representative, you will be responsible for providing outstanding support to both internal and external customers. Acting as the first point of contact for Medical Device sales orders, Orthokit bookings, and related queries, you will play a vital role in delivering a customer-centric service experience. Your attention to detail will ensure the accurate processing of orders and bookings, while your problem-solving skills will help resolve any Orthokit-related conflicts efficiently.

You will be expected to consistently maintain high performance standards, contribute to the achievement of departmental KPIs, and demonstrate behaviours aligned with our leadership imperatives. Your professionalism will help to position the Customer Service department as an integral part of a world-class organisation.

Experience Required:

• Proven experience in a Customer Service environment, demonstrating a customer-centric mindset
• Strong proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel
• Ability to thrive in a pressurised and demanding environment
• Highly customer-focused approach
• Exceptional attention to detail, with a ‘Right First Time’ attitude
• Willingness to take personal responsibility for decisions and consistently deliver results.

Why Join?

• Recognised as a Best Place to Work with global awards in both 2021 and 2022
• Featured in the “100 Most Sustainable Corporations in the World,” ranked number one in their industry
• Great transport links and onsite parking, close to local amenities
• Onsite gym
• On-site restaurant and subsidised Costa Coffee shop

This is your chance to be part of a world-leading organisation known for its innovation, sustainability, and commitment to employee well-being.

Our clients are the Orthopedics division of a major global organisation, offering one of the most comprehensive medical device portfolios in the world. Their products help heal and restore movement for millions of patients worldwide.