Customer Engagement Advisor

AYMES International; United Kingdom; Remote; GBP 29,000 - 39,000; Full time

Job summary

AYMES International is seeking a dedicated Customer Engagement Advisor to join our fully remote Customer Experience team in the United Kingdom. You will be the trusted voice for healthcare professionals, carers, customers and partners across telephone, email, live chat and digital channels.

You will help ensure every customer receives the right support at the right time while contributing to continuous improvement of our customer services, sample programmes and digital engagement platforms.

Qualifications

• 3–5 years of experience in customer service or engagement.
• Experience across multiple channels (phone, email, live chat).
• Strong attention to detail and administrative skills.
• Empathetic and solutions-focused approach.
• Experience in healthcare or regulated environments is desirable.

Responsibilities

• Support healthcare professionals, patients, carers, consumers and partners with outstanding customer care.
• Manage customer enquiries and cases through CRM systems including Salesforce.
• Coordinate Direct-to-Patient and Healthcare Professional Sample Services.
• Investigate queries, resolve issues and identify opportunities to improve customer experience.
• Collaborate with teams including Quality, Medical Nutrition, Supply Chain and Commercial.
• Maintain accurate records within a regulated healthcare environment.
• Use customer insights and data to drive service improvements.

Skills

Customer service

CRM systems

Multichannel support

Empathy

Remote work

Tools

Salesforce

Job description

Make every interaction matter. Improve experiences. Support better outcomes.

Location: Fully Remote, UK

Contract: Full-Time (37.5 hours, Monday to Friday)

Do you thrive in a busy, fast-paced environment?Are you passionate about delivering exceptional customer experiences and making a genuine difference to people’s lives?

AYMES is looking for a full-time, dedicated Customer Engagement Advisor to join our growing Customer Experience team. This is an exciting opportunity to become a trusted voice for healthcare professionals, carers, customers, consumers and partners within a fast-growing Food for Special Medical Purposes (FSMP) healthcare and wellness business. This is a fast-paced and demanding role, so we're looking for someone who is genuinely committed, thrives under pressure and takes real pride in the standard of support they deliver.

Working fully remotely across the UK, you will be at the heart of our customer journey, delivering compassionate, professional and compliant support across telephone, email, live chat and digital channels.

You will help ensure every customer receives the right support at the right time, while contributing to the continuous improvement of our customer services, sample programmes and digital engagement platforms.

What you’ll be doing:

• Supporting healthcare professionals, patients, carers, consumers and partners with outstanding customer care
• Managing customer enquiries and cases through CRM systems including Salesforce
• Coordinating Direct-to-Patient and Healthcare Professional Sample Services
• Investigating queries, resolving issues and identifying opportunities to improve customer experience
• Working collaboratively with teams including Quality, Medical Nutrition, Supply Chain and Commercial
• Maintaining accurate records within a regulated healthcare environment
• Using customer insights and data to drive service improvements

What we’re looking for:

• 3–5 years of experience in customer service, customer engagement, healthcare support or contact centre environments
• Experience managing customer interactions across multiple channels
• Confidence using CRM systems and digital platforms
• Strong administration skills with excellent attention to detail
• A naturally empathetic and solutions-focused approach
• Ability to work independently and thrive within a fully remote team
• Experience within healthcare, medical nutrition, pharmaceutical, food manufacturing or regulated environments would be highly desirable.
• Fully remote UK working environment
• Make a meaningful impact supporting healthcare professionals and customers
• Join a purpose-driven organisation improving patient outcomes through nutrition
• Be part of a collaborative, digitally enabled and forward-thinking team
• Opportunity to influence and improve customer experience across a growing business

If you are a UK resident customer champion who combinescompassion, accuracy, curiosity, dedication and a passion for service excellence in a fast-paced environment, with the ability to communicate professionally, empathetically in English across all levels, we would love to hear from you.