Customer Service Representative

The Mick George Group; Huntingdon; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Service Representative at Mick George Group where you'll deliver exceptional customer experiences in a fast-paced environment. This role offers various benefits, including company pension and opportunities for progression. Ideal candidates are organised, flexible, and possess significant customer service experience.

Benefits

Company Pension

Employee Assistance Programme

28-Days holiday including bank holidays

Company benefit platform

Cycle to work scheme

PPE provided

Internal training

Qualifications

• Experience in customer service is essential.
• Ability to work in a high volume and fast-paced environment.
• Demonstrates strong organizational skills and attention to detail.

Responsibilities

• Primary contact for all Mick George customers ensuring positive experiences.
• Manage calls and emails, keeping customers updated.
• Perform administrative tasks accurately and in a timely manner.

Skills

Customer service experience

High volume environment

Organizational skills

Computer literate

Proactive attitude

Attention to detail

Tools

Microsoft Office

Job description

Here at the Mick George Group we are currently recruiting a Customer Service Representative to join the team.
Location: Mick George Head Office - Huntingdon
Working Hours: Monday - Friday between 7am – 6pm, Saturday work as and when required.
Pay: To be discussed at interview
Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail. Previous Customer Service experience is essential to thrive in this position


Main Responsibilities
Be the first point of contact for all Mick George Customers building rapport with new and existing customers ensuring a positive customer experience from start to finish. Answer all incoming calls and emails from customers, Have adaptable approach to each customer’s needs and requirements keeping them updated throughout the process. Be highly organised completing all administrative tasks in a timely manner with high attention to detail. Undertake all relevant training as and when necessary, keeping up to date on all Mick George Products and Services.

Skills/Qualifications

• Ability to work in a high volume, fast paced office environment
• Ability to work under pressure
• Highly organised with a polite and confident telephone manner
• Computer literate, with Microsoft Office knowledge
• Driven and pro-active individual
• Flexibility to get tasks completed as needed with excellent attention to detail