Customer Service Representative

Howden, A Chart Industries Company; Hungerford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Howden as a Customer Service Representative at their Hungerford site, supporting sales teams and managing order processes. Your role will involve delivering exceptional customer service while handling various administrative tasks. With a focus on continuous improvement, this position offers the opportunity to contribute to an established organization committed to excellence in the industrial machinery sector.

Benefits

Flexible, hybrid working environment

33 days annual leave

Howden Pension Plan

Enhanced parental leave pay

Free onsite parking

Healthcare cash plan

Group Life Assurance plan at 3x salary

Access to wellness portal

Dedicated Help@Hand Service

ESG 'Bright Future' initiatives involvement

Qualifications

• Technical qualification in engineering or A Levels in math/science preferred.
• Proven customer service skills necessary.
• Excellent communication and IT skills are essential.

Responsibilities

• Process orders efficiently and prepare technical/commercial proposals.
• Provide support to Area Sales Managers and liaise with workshop.
• Progress outstanding quotations and improve workflow processes.

Skills

Customer Service

Communication

IT Literacy

Initiative

Education

ONC in Mechanical Engineering or A Levels in math/science

Job description

1 week ago Be among the first 25 applicants

Location: Hungerford , England, United Kingdom, RG17 0QP

Company: Chart Industries

The Role

Due to a pending retirement, CPI (part of the Howden Group) are recruiting for an Customer Service Representative to join our site based in Hungerford. This role requires excellent customer service skills, as you will be responsible for providing support to our Area Sales Managers, agents and customers and liaising with the workshop on product delivery. You will be required to process orders efficiently, prepare technical/commercial proposals, produce reliable quotations, and handle other general administration work.

Who are we?

CPI, part of the Howden group, is an international manufacturing and service company focused on providing the best aftermarket solutions for the compression industry. With a history of more than 120 years of combined business experience, CPI traditionally focused on being a solutions provider for difficult applications in the reciprocating compression industry by using the highest quality proprietary materials designed by CPI.

Today CPI has evolved to bring an even broader scope of capability such as revamps and modernisation for the whole compressor package by harnessing our OEM expertise within Howden.

What You Will Do

• Process orders efficiently, prepare technical/commercialproposals, produce reliable quotations, and handle other general administration work.
• Progress outstanding quotations to ensure order targets andforecasting requirements are met.
• Providing support to our Area Sales Managers andcustomers and liaising with the workshop on product delivery.
• Deploya continuous improvement approach to all aspects of your role
• You will liaise with other departments to improve workflow processes where possible
  
  

What do you bring?

The ideal candidate will likely have the following profile;

• A technical qualification e.g., ONC in Mechanical Engineering ORhold A Levels in maths/science
• Proven customer service skills
• Possess great communication skills and be IT literate
• Demonstrate an ability to take ownership of tasks
• Ability to use your own initiative andbe self-motivated
• Willingness to learn and be able to work as part of a team
• Having someexperience in the manufacturing and engineering industry is desirable but not essential
  
  

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Howden more broadly, we would welcome your application and be eager to learn more about you.

Our Benefits Package

• A flexible, hybrid working environment - most employees tend to be in the office 3 days and home-based for 2 days.
• Generous holiday entitlement package totalling 33 days annual leave
• Howden Pension Plan with a maximum employer contribution of 7%
• Enhanced Maternity, Paternity, shared parental and adoption leave pay
• Free onsite parking
• Healthcare cash plan
• Group Life Assurance plan at 3x salary
• Group Income Protection plan
• Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing
• Dedicated Help@Hand Service – free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc
• Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering
  
  

Chart is an equal opportunities employer

The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person’s race, religious beliefs, sex, sexual orientation, marital status, age or disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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