Junior Operations and Customer Service Representative UK

iRhythm Technologies, Inc.; Bagshot; On-site; GBP 27,000; Full time

Job summary

iRhythm Technologies is seeking a motivated Junior Operations and Customer Service Representative in Bagshot. This full-time role involves patch device shipping, inter-departmental communication, and providing exceptional customer service in a vibrant healthcare environment. Ideal for those looking to grow their skills in the medical device industry and make a difference in patient care.

Benefits

Private Medical & Dental insurance

Pension Scheme with company match

Employee Stock Purchase Plan

Paid Holidays & Leave

Unlimited Access to Learning Platforms

Family Friendly Policies

Qualifications

• Strong verbal and written communication skills.
• Responsible and accountable with a willingness to learn.
• Ability to work in a team and also independently.

Responsibilities

• Patch device shipping, receiving processing, and data uploading.
• Provide superior customer service by troubleshooting customer inquiries.
• Maintaining accuracy and adhering to Quality System requirements.

Skills

Communication Skills

Attention to Detail

Problem Solving

Flexibility

Education

Secondary School and College qualifications

Tools

MS Outlook

MS Word

MS Excel

MS Teams

Job description

Junior Operations and Customer Service Representative UK

Join to apply for the Junior Operations and Customer Service Representative UK role at iRhythm Technologies, Inc.

Junior Operations and Customer Service Representative UK

1 week ago Be among the first 25 applicants

Join to apply for the Junior Operations and Customer Service Representative UK role at iRhythm Technologies, Inc.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role

We are recruiting a motivated Junior Operations & Customer Service Representative to join our UK Intake, Shipping & Operations Team.

Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.

If you're looking to kick-start your career in the medical device industry, this rare and exciting opportunity could be the perfect fit for you!

Please note: this is a full-time, on-site position located at our office in Bagshot, Surrey.

Responsibilities:

• Patch device shipping, receiving processing and data uploading
• Inter-departmental communication
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Proactive project work to improve service offering

SHIPPING ACTIVITIES (Primary Responsibilities):

• Examines outgoing shipments to ensure shipments meet specifications.
• Communicates discrepancies between physical product and paperwork as needed.
• Verifies the accuracy of the data and initiates corrections when needed.
• Coordinates special shipping as defined by Customer Service via QAD.
• Affixes shipping labels, identifying information, onto packed cartons or containers, as required
• Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
• Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
• Prepares bills of lading and maintains documentation of goods shipped.

INTAKE PATCH ACTIVITIES (Primary Responsibilities):

• Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
• Patch diary data entry into the Z-trans system
• Upload patch data to Zeus QA tool
• Device and Patient Symptom Diary Storage
• Communicating with Management any potential system or device issues or risk

CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
• Adhere to corporate policy and compliance standards in handling patient data.

Work pattern

• 40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
• This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

About you:

• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Degree not required, Secondary School and College qualifications preferred
• Physical requirements include reaching, bending, and sitting, negligible lifting
• Strong verbal and written communication skills
• Ability to work in a team environment, supporting the objectives and goals of the organization.
• Ability to lone work
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Technical Skills needed:

• MS Outlook, Word, Excel, Teams
• SharePoint/OneDrive
• Telephone Systems
• Preferable experience in Salesforce but not required

Location:

Onsite - Bagshot, UK

What’s in it for you:

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About IRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Supply Chain, and General Business

• Industries

  Medical Equipment Manufacturing and Hospitals and Health Care

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