Customer Service Representative - Nights

EQUANS; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

EQUANS is seeking a Customer Service Representative to join their Helpdesk team at Southmead Hospital in Bristol. This full-time, night-shift role involves providing an excellent helpdesk service, managing service requests, and supporting maintenance tasks. Ideal candidates will have strong customer service experience, excellent communication skills, and familiarity with CAFM systems.

Benefits

Generous holiday allowance

Company share scheme

2 paid volunteering days a year

Cycle to work scheme

Season ticket loan

Employee assistance programme

Qualifications

• Experience providing customer service ideally in a helpdesk environment.
• Knowledge of a CAFM system (desirable).
• Excellent communication skills, both oral and written.

Responsibilities

• To provide a professional FM Helpdesk service.
• To support the planned maintenance programme by generating jobs.
• To contact relevant subcontractors and co-ordinate site visits.

Skills

Customer Service

Communication

IT Skills

Tools

CAFM system

Job description

Customer Service Representative - Nights

Join to apply for the Customer Service Representative - Nights role at EQUANS

Customer Service Representative - Nights

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Nights role at EQUANS

Get AI-powered advice on this job and more exclusive features.

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Customer Service Representative to join our Helpdesk team at Southmead Hospital in Bristol working NIGHTS. This is a full-time permanent shift position working an average of 38.5 hours per week, night shifts 4 on 4 off rotational shift, 19:00 to 07:00 with a one hour unpaid break.

The role:

• To provide a professional FM Helpdesk service
• To receive calls and enter the details onto the CAFM system to enable the works to be completed
• Contact relevant subcontractor and co-ordinate site visits
• To support the planned maintenance programme by generating jobs and updating the system when work is complete
• Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
• Working an average of 38.5 hours per week, night shifts 4 on 4 off rotational shift, 19:00 to 07:00 with a one hour unpaid break.
  
  
  

The person:

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable – Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organised and able to prioritise workload
• Good timekeeper and reliable
• Able to work under pressure and to deadlines
  
  
  

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
  
  
  

Who are we?

EQUANSis a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Green Network, Veterans & Reservists Network, YPN (Young ProfessionalsNetwork) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at EQUANS by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Bristol, England, United Kingdom 1 week ago

Customer Service Advisor - Part Time - 6 months fixed term

Bristol, England, United Kingdom 5 hours ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 3 days ago

Bath, England, United Kingdom 1 month ago

Cardiff, Wales, United Kingdom 1 month ago

Bristol, England, United Kingdom 1 week ago

Greater Bristol Area, United Kingdom 1 week ago

City Of Bristol, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 week ago

Portbury, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 4 weeks ago

Patchway, England, United Kingdom 1 hour ago

Cardiff, Wales, United Kingdom 2 weeks ago

Weston-Super-Mare, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 1 day ago

Customer Service Representative - 12 month fixed term contract

Bristol, England, United Kingdom 1 week ago

City Of Bristol, England, United Kingdom 2 days ago

Bristol, England, United Kingdom 1 week ago

Greater Bristol Area, United Kingdom 4 days ago

Bristol, England, United Kingdom 2 days ago

Bristol, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 2 days ago

Bristol, England, United Kingdom 4 days ago

Weston-Super-Mare, England, United Kingdom 1 day ago

Greater Bristol Area, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.