Customer Service Representative

Orthofix; Maidenhead; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading company in medical equipment manufacturing is seeking a Customer Service Representative based in Maidenhead. In this role, you will manage customer interactions, processing orders and ensuring excellent service. Ideal candidates will have experience in customer service, a proactive approach, and excellent communication skills, contributing to a dynamic teamwork environment. Competitive salary, hybrid work model, and opportunities for professional development are included.

Benefits

25 days holiday

Company bonus

Free parking

Opportunities for personal and professional development

Qualifications

• Previous experience in customer service or order processing, ideally in medical devices.
• Fluent English, both written and spoken.
• Ability to prioritize and manage workload effectively.

Responsibilities

• Manage daily customer interactions and sales orders.
• Handle enquiries and provide exceptional service.
• Coordinate equipment returns and maintain product data.

Skills

Attention to detail

Customer service

Relationship-building

Proactive mindset

Effective communication

Tools

Salesforce

Oracle

Microsoft Office (Excel, Word)

Job description

Customer Service Representative

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This range is provided by Orthofix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Orthofix

We offer an exciting opportunity to join our Customer Service team based in Maidenhead as a Customer Service Representative, reporting to the Customer Service Supervisor.

In this role, you will be responsible for managing daily customer interactions, processing sales orders, handling enquiries, and ensuring exceptional service is provided to both internal and external customers. Attention to detail and accuracy are essential to uphold the company’s high standards. You will collaborate with various departments including Sales, Clinical Specialists, QA, Distribution, and Finance, as well as external customers such as hospitals and hospital trusts.

What will your contribution be?

• Manage sales orders using the Oracle ERP system efficiently.
• Take ownership of customer enquiries and issues via Salesforce, providing timely and effective solutions.
• Respond to product queries with accuracy; product training will be provided.
• Arrange equipment returns and coordinate collections with hospitals.
• Track and communicate customer issues and requests through Salesforce.
• Maintain and manage pricing and product data, supporting NHS tender activities.
• Assist with year-end financial and TUV audits and ensure compliance with SOPs and QA processes.
• Prepare sales quotes within the Oracle system.
• Support the team with administrative tasks such as ordering supplies, filing, and arranging office lunches.

What are we looking for?

• Previous experience in customer service or order processing roles, ideally within medical devices or a related sector.
• Ability to prioritise and manage a busy workload effectively.
• Strong attention to detail and accuracy in all tasks.
• Proactive mindset with the initiative to suggest and implement process improvements.
• Excellent relationship-building skills with both colleagues and clients.
• Ability to work well under pressure to meet same-day requests.
• Fluent English, both written and spoken.
• Proficiency with Microsoft Office (Excel and Word); experience with Oracle and Salesforce is advantageous.

What soft skills are we looking for?

• Approachable and professional telephone manner.
• High personal work standards and strong work ethic.
• Flexible and collaborative attitude to support team goals.
• Effective communication skills and ability to work well cross-functionally.

What will you find?

• A supportive, close-knit team environment.
• A hybrid working model: 3 days in the office, 2 days remote.
• Competitive salary company bonus and excellent benefits including 25 days holiday and free parking.
• Opportunities for personal and professional development.
• A dynamic and friendly workplace culture.

What we offer?

• Salary package £30,000 - £32,000 plus company bonus and benefits

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing

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