Customer Service Administrator

Confidential; Devon and Torbay; On-site; GBP 24,000 - 25,000; Full time

Job summary

Confidential in Newton Abbot is seeking a Customer Service Administrator to join a growing professional services team. You will be the first point of contact for customers, handling calls and delivering an excellent initial experience while learning the foundations of a professional office environment.

The role offers a clear path into administration with training and development, working Monday to Friday, 37 hours per week, with a salary of £24,000–£24,500 per year.

Qualifications

• Previous experience in a customer-facing role is essential.
• Comfortable speaking with customers and handling calls.
• Friendly, professional and confident communication skills.
• Good attention to detail and organisational skills.
• Positive attitude and willingness to learn.
• Reliable with a strong work ethic.
• Competent IT skills.
• Ideally based within a reasonable commute of Newton Abbot.
• Seeking a smart, corporate client facing environment.

Responsibilities

• Handling incoming customer calls and providing a professional first impression.
• Assisting customers with their enquiries.
• Setting up and maintaining customer records.
• Data entry and updating internal systems.
• Managing emails and administrative tasks.
• Supporting colleagues across the wider team.

Skills

Customer service

Phone handling

Organisation

Attention to detail

Professional communication

IT skills

Reliability

Job description

Customer Service Administrator

Newton Abbot 24,000 - 24,500 Full Time Monday to Friday 37 Hours Per Week

Are you looking to build a career within a professional office environment?

This is an exciting opportunity to join a growing professional services business in central Newton Abbot. Due to continued expansion, they are looking for an enthusiastic and customer-focused individual to join their busy team.

Whilst the job title is Office Administrator, initially you will be the first person to answer the phone and be the first point of contact for customers, helping to deliver an excellent experience whilst learning the foundations of a professional office environment. This role then grows out into Administration.

This is a fantastic opportunity for someone looking to move from retail, hospitality, reception or customer service into a long-term office-based career.

The Role

• Handling incoming customer calls and providing a professional first impression
• Assisting customers with their enquiries
• Setting up and maintaining customer records
• Data entry and updating internal systems
• Managing emails and administrative tasks
• Supporting colleagues across the wider team

You will receive ongoing training and development, allowing you to take on more advanced administrative duties and progress your career within the business.

About You

• Previous experience in a customer-facing role is essential
• Comfortable speaking with customers and handling calls
• Friendly, professional and confident communication skills
• Good attention to detail and organisational skills
• Positive attitude and willingness to learn
• Reliable with a strong work ethic
• Competent IT skills
• Ideally based within a reasonable commute of Newton Abbot
• Seeking a smart, corporate client facing environment

What's On Offer?

• Competitive salary with regular rises as the role grows and you prove yourself
• Full training and ongoing development
• Genuine career progression opportunities
• Friendly and supportive team environment
• Regular team treats and social events
• Incentive days and team rewards
• Excellent benefits package
• Modern offices in a central Newton Abbot location
• Monday to Friday working pattern, 37 hours per week

This is a great opportunity for someone with strong customer service skills who wants to learn the ropes in a professional office environment and build a long-term career with a growing business. The company has seen rapid growth in the last 3 years and its a great time to join the team, help them out and progress your career!