Customer Service Advisor — Order Processing & Support

Confidential; Heathfield; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days' annual leave

BHSF Healthcare Plan

Supportive team environment

Descripción de la vacante

Confidential is recruiting a Customer Service Advisor to join an established organisation in Newton Abbot. This is a full-time, office-based role focusing on delivering excellent customer support, handling enquiries, processing orders and providing accurate information.

You will work in a busy team, liaising with sales, production, warehouse and logistics, using CRM/ERP systems and MS Office to keep customer records up to date. Monday–Friday, 40 hours, with 25 days leave.

Formación

• Experience in customer service, customer administration or order processing.
• Strong communication and interpersonal skills.
• Able to prioritise workloads and manage multiple enquiries.

Responsabilidades

• Handle incoming telephone calls and email enquiries.
• Process customer orders, quotations and enquiries.
• Monitor orders through to delivery and provide updates.
• Respond to product, warranty, servicing and repair enquiries.
• Liaise with sales, production, warehouse and logistics.
• Maintain accurate customer information in CRM/ERP systems.
• Process returns, credit notes and repair bookings.
• Provide general customer service administration and sales support.

Conocimientos

Customer service

Order processing

CRM/ERP systems

Microsoft Office

Communication skills

Herramientas

CRM software

ERP software

Descripción del empleo

Confidential is recruiting a Customer Service Advisor to join an established organisation in Newton Abbot. This is a full-time, office-based role focusing on delivering excellent customer support, handling enquiries, processing orders and providing accurate information.

You will work in a busy team, liaising with sales, production, warehouse and logistics, using CRM/ERP systems and MS Office to keep customer records up to date. Monday–Friday, 40 hours, with 25 days leave.