Customer Service Representative

Search Consultancy; Elland; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a leading team as a Customer Service Executive at a dynamic company in Elland. This role is pivotal for delivering exceptional client service and involves managing customer queries across various channels. You’ll be part of a supportive environment where your contributions make a real impact and have the opportunity for career growth in customer service.

Qualifications

• Strong communication and interpersonal skills required.
• Proactive, organised, and detail-oriented approach expected.
• Ability to manage multiple tasks and meet service level agreements.

Responsibilities

• Managing inbound and outbound customer queries via tickets, phone, and email.
• Liaising with suppliers and internal teams to resolve service-related issues.
• Monitoring service portals and ensuring timely responses to service requests.

Skills

Strong communication

Interpersonal skills

Organised

Detail-oriented

Proactive

Tools

CRM systems

Job description

Join Our Team as a Customer Service Executive!

Salary: £24,000 - £25,000

Location: Elland HD2

Are you a proactive problem-solver with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where communication and organisation are key? If so, we want to hear from you!

We're looking for a Customer Service Executive to become a vital part of our Operations team. In this role, you'll be the first point of contact for clients and suppliers, ensuring smooth service delivery and maintaining high standards of customer care.

What You'll Be Doing:

Managing inbound and outbound customer queries via tickets, phone, and email
Liaising with suppliers and internal teams to resolve service-related issues
Monitoring service portals and ensuring timely responses to service requests
Keeping customer records and CRM systems up to date
Generating reports and maintaining service trackers
Supporting reception duties and collaborating across departments
What We're Looking For:

Strong communication and interpersonal skills
A proactive, organised, and detail-oriented approach
Ability to manage multiple tasks and meet service level agreements
Comfortable working with CRM systems and generating reports
Working Hours:

Monday: 8:15 - 17:00
Tuesday to Thursday: 8:30 - 17:00
Friday: 8:30 - 16:00

(Some flexibility required based on business needs)
Why Join Us? You'll be part of a supportive and collaborative team, working in a dynamic environment where your contributions truly matter. This is your chance to grow your career in customer service while making a real impact every day.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.