Customer Service Representative

Cardolite Corporation; Stoke-on-Trent; Remote; GBP 25,000 - 45,000; Full time

Job description

Cardolite Corporation is a leading global manufacturer and developer of products based on annually renewable Cashew Nutshell Liquid technology for the coatings, adhesives, composites, foam and friction industries. We are looking for a customer service representative to cover the EMEA (Europe, the Middle East, Africa) region. This position will report to the EMEA Customer Service Manager.

KEY RESPONSIBILITIES:

• Responsible for managing multiple accounts in the EMEA region for the entire process (order to cash)
• In charge of:
  • order taking: to enter orders in the ERP system (Odoo) and send out order confirmations
  • supply chain: stock management and arrangement of deliveries
  • processing invoices and after-care
  • sales support (offers, samples, marketing)

PROFILE:

• Min. 5 years relevant experience in customer service or sales support/supply chain.
• Excellent communication skills with the ability to build strong working relationships with customers and colleagues.
• Fluent in Dutch and English, with min. 1 additional language relevant for EMEA region (e.g. German, French).
• Problem solving and service orientated attitude.
• Self-motivated, accurate and flexible team player with a can-do attitude.
• Stress-resistant and multitasker.
• IT skills: Word, Excel, PowerPoint, ERP (Odoo or others)

OFFER:

• Interesting job in an international business environment