Customer Service Representative

Aaron Wallis Sales Recruitment; Chelmsford; Ibrido; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Company-paid city centre parking

Full product and systems training

Descrizione del lavoro

A Customer Account Manager position based in Chelmsford offers hybrid working and a base of £27,000 with a potential £6,000 annual bonus. You’ll join a growing technology business and help customers from initial enquiry through setup and ongoing support.

Full training is provided, with company-paid city centre parking and a focus on developing long-term customer relationships. Prior customer-facing experience is valued, and progression into account management is encouraged.

Competenze

• Previous experience in customer service or account management is useful.
• Customer-facing or sales experience is welcomed but not required.

Mansioni

• Respond to enquiries by phone, email and webchat.
• Guide customers through requirements and help them choose the right solution.
• Show products via video calls and provide training.
• Prepare quotes and follow up on enquiries.
• Welcome new customers and assist with account setup and training.
• Keep records and follow-ups organised.
• Support existing customers with licences or upgrades.

Conoscenze

Customer service

Account management

Sales

Communication

Organisation

CRM software

Strumenti

CRM software

Descrizione del lavoro

£27,000 basic + up to £6,000 annual bonus

Chelmsford | Hybrid working | Company-paid city centre parking

Enjoy helping customers and ready to take the next step into account management?

Perhaps you work in customer service, customer support or a customer-facing role. You’re confident speaking to people, good at solving problems and organised enough to keep everything moving.

Now you’re looking for an opportunity to build longer-term customer relationships, take more ownership and develop your skills.

This Customer Account Manager role could be an ideal next step. You’ll join a growing technology business whose products help keep people safe at work, with full training on its products and systems.

What you’ll be doing

You’ll help customers from their first enquiry through setup, then provide ongoing support as their needs develop. Your role will include:

• Responding to incoming enquiries by phone, email and webchat.
• Talking customers through their requirements and helping them choose the right solution.
• Showing customers how the products work through friendly, straightforward video calls.
• Preparing quotes and following up on enquiries.
• Welcoming new customers, helping set up their accounts and providing training.
• Answering day-to-day questions and coordinating support where needed.
• Keeping in touch with existing customers and helping with additional licences or upgrades.
• Keeping customer records and follow-ups organised.

What we’re looking for

Previous experience in customer service, customer support, account management or sales would be useful. You don’t need to have held an Account Manager title before.

More important is that you’re:

• Warm, personable and confident on the phone and video calls.
• A clear communicator who writes professional, friendly emails.
• Organised, reliable and comfortable managing a varied workload.
• Confident using everyday software and learning new systems.
• Interested in understanding customers’ needs and recommending suitable options.

There is a commercial element: you’ll help turn incoming enquiries into new accounts and support existing customers with additional requirements. Your quarterly bonus will be linked to sales targets, so you should feel comfortable following up and helping customers reach a decision.

What’s on offer

• £27,000 basic salary plus up to £6,000 annual bonus, paid quarterly against sales targets.
• Hybrid working from the Chelmsford office.
• Full product and systems training.
• Company-paid city centre parking, available 24/7, including weekends.
• The opportunity to build account management experience and take ownership of customer relationships.

If you enjoy working with customers and want to develop your career in account management, we’d love to hear from you.