Account Manager

Safepoint; Chelmsford; Hybrid; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Bonus paid quarterly against sales cta

Hybrid working

28 days holiday, including bank-holl

Job summary

Safepoint is seeking an Account Manager to handle smaller sales, support customers daily, and set up new accounts. Reporting to Head of Sales, you will manage your own pipeline from enquiry to close with direct customer contact and clear business impact.

Responsibilities include owning inbound deals, product demos, pro proposals, CRM pipeline management, and onboarding new customers. Hybrid work from Chelmsford and 28 days holiday are offered.

Qualifications

• At least two years' experience in sales, customer service, or account management.
• Excellent written communication with strong email etiquette.
• Able to respond to customers quickly, clearly, and warmly.
• Confident and professional by telephone and video call.

Responsibilities

• Own all smaller inbound deals from enquiry to close.
• Respond promptly to new enquiries by telephone, email, and webchat.
• Conduct product demonstrations and sales meetings by video call and telephone.
• Write clear, professional proposals tailored to customer needs.
• Manage pipeline in HubSpot CRM with follow-ups and records.
• Hand over closed deals to Operations for invoicing and payment setup.
• Handle inbound customer queries via telephone, email, and Intercom webchat.
• Log all interactions and maintain data integrity across systems.
• Onboard and train new customers through video calls.
• Support account setup and configure user access.
• Proactively contact existing customers to identify upsell opportunities.

Skills

Sales experience

Customer service

Account management

Communication skills

Tools

HubSpot CRM

Intercom

Job description

Safepoint exists to keep people safe. Through purpose-built devices, a mobile app, and 24/7 professional monitoring, we are building the safety platform that organisations around the world rely on to keep their workforce safe. Our customers include the NHS, UK Government, Michelin and Mitsubishi. We are growing fast, and are now expanding into the United States.

We are looking for an Account Manager to handle our smaller sales, support our customers day to day, and get new accounts set up. Reporting to our Head of Sales, you will manage your own pipeline from enquiry to close, with genuine responsibility, direct customer contact, and clear impact on the business.

We are looking for someone who takes ownership, communicates with confidence, and works independently.

Responsibilities:

• Own all smaller inbound deals, typically from small businesses, from first enquiry through to close
• Respond promptly to new enquiries by telephone, email, and webchat
• Conduct product demonstrations and sales meetings by video call and telephone
• Write clear, professional proposals following each sales meeting, tailored to the customer's needs and based on our template
• Manage your pipeline in HubSpot CRM, including follow-ups, email sequences, and accurate record-keeping
• Hand over closed deals to our Operations Coordinator for invoicing and payment setup

Customer Support

• Handle inbound customer queries via telephone, email, and Intercom webchat, resolving issues directly where possible and routing to the appropriate team member when required
• Make effective use of our support guides and videos to resolve queries efficiently
• Identify sales opportunities arising from support conversations and follow them up
• Log all interactions accurately and uphold data integrity across internal systems

Onboarding and Account Management

• Onboard and train new customers, typically through 30-minute video calls
• Support customers with account setup, including adding users and confirming everything is configured and working correctly
• Act as the day-to-day contact for managers and administrators within larger customer accounts
• Proactively contact existing customers to identify opportunities for additional licences and upgrades

What We're Looking For

• At least two years' experience in sales, customer service, or account management
• Excellent written communication, with strong email etiquette
• Able to respond to customers quickly, clearly, and warmly
• Confident and professional by telephone and video call
• Warm and personable, someone customers enjoy dealing with
• Able to manage a varied workload independently and reprioritise effectively
• Organised, with a disciplined approach to follow-up and record-keeping
• Comfortable speaking with organisations of all sizes, from sole traders to large enterprises
• Comfortable operating in a fast-moving small business environment
• Competent with standard office software, generally tech savvy, and comfortable picking up unfamiliar systems and processes quickly
• Experience with HubSpot CRM or Intercom webchat is advantageous

What We Offer

• Bonus paid quarterly against sales targets
• Full training on our product and systems
• Hybrid working, based from our Chelmsford office
• 28 days holiday, including bank holidays