Customer Service Representative

Tensar, a division of CMC; Blackburn; On-site; GBP 25,000 - 30,000; Full time

Job summary

Tensar, a division of CMC, invites applications for Customer Service Representatives in Blackburn. The role involves supporting the operations team, enhancing customer satisfaction, and managing sales orders. This full-time position offers a positive working environment with competitive benefits, including annual leave and pension contributions.

Benefits

33 Days Annual Leave

Pension contributions matched up to 6%

Discretionary company bonus scheme

Employee Assistance Program

Qualifications

• At least 2 years of background in customer services or sales support.
• Ability to work under pressure and prioritise tasks.
• Good IT skills and practical experience of data management systems.

Responsibilities

• Coordinate sales order administration activities from enquiry to delivery.
• Achieve customer satisfaction metrics and support logistics.
• Resolve customer issues and act as their voice for improvements.

Skills

Communication

Problem Solving

Team Player

Customer Service

Education

Good GCSE standard education, particularly in English and Maths

Tools

Microsoft Office

SAP

Job description

Direct message the job poster from Tensar, a division of CMC

HR Administrator at Tensar International LtdMental Health First Aider trained

We have an exciting opportunity for two Customer Service Representatives to join our Commercial Operations team on a Permanent and 6 Month Fixed Term basis.

If you’re passionate about customer service and have a strong background in sales order administration, this role is perfect for you. If you thrive in a fast-paced environment and are eager to make a meaningful impact, we would love to hear from you!

Key Responsibilities:

In this role, you will support Commercial Operations by ensuring that all sales order administration activities are coordinated correctly and in a timely manner, from initial enquiry through to delivery of products. This includes logistics and liaison with internal departments, external customers and suppliers.

• Relationship Building: Develop and maintain open, honest and mutually supportive relationships with colleagues and external contacts.
• Logistics Coordination: Efficiently complete logistics and supply chain activities, ensuring accurate invoicing, timely despatch, and successful on-time delivery of all orders.
• Customer Satisfaction: Achieve positive customer satisfaction metrics by adapting your approach as needed and when directed by the Customer Service Team Leader.
• Issue Resolution: Identify and resolve potential issues proactively, preventing customer dissatisfaction and protecting the company's reputation.
• Voice of the Customer: Act as the voice of the customer, leveraging feedback to influence improvements across the business.
• Workload Management: Review and manage your workload, ensuring tasks are completed on time while considering customer experience and internal stakeholder impact.
• Resource Prioritisation: Make full and proper use of all relevant systems and reports to prioritise available resources.
• Training and Development: Seek out training and coaching opportunities with the Customer Service Team Leader to support a positive customer experience.
• Team Representation: Proudly represent Tensar, presenting yourself and your team positively to internal and external customers.

Experience and Qualifications:

• Good GCSE standard education, particularly in English and Maths.
• Proficient in clear and effective communication across written, face-to-face, telephone and email interactions.
• Good problem-solving skills, for example in anticipating and handling challenges and questions from both internal and external customers.
• Team player with a background in customer services or sales support, built over at least 2 years.
• Ability to work under pressure and prioritise to meet deadlines.
• Self-motivated and approachable with commercial awareness.
• Ability to work cross-functionally across competing departments with diverse needs and challenges.
• Good IT skills with practical experience of Microsoft Office and other data management systems. SAP experience is desirable but not essential.

If you’re passionate about delivering exceptional customer service and fostering positive relationships, we would love to hear from you!

Why Join Us?

Tensar International Limited is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package. We are committed to creating a positive and inclusive work environment where every success is recognised and celebrated.

Additional Benefits:

• 33 Days Annual Leave inclusive of public holidays (pro-rated for part-time roles)
• Pension contributions matched up to 6%
• Professional subscription contribution
• Discretionary company bonus scheme
• Employee Assistance Program and discount scheme available
• Other benefits also available

Employment Type: Role 1: Full Time, Permanent | Role 2: Full Time, 6 Month Fixed Term

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Manufacturing

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