Customer Service Representative

Marmon Foodservice Technologies UK Limited; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Marmon Foodservice Technologies UK Limited seeks a customer-focused individual to join their team. The role involves ensuring customer satisfaction, processing orders accurately, and maintaining communication with various departments. Ideal candidates will demonstrate strong organizational skills and attention to detail while working in a dynamic environment.

Qualifications

• Fluent in English; other languages (Czech, German) are a plus.
• At least 2 years of experience in a similar role.
• EMEA experience is desirable.

Responsibilities

• Act as primary contact for customers and handle inquiries effectively.
• Ensure timely processing of customer orders and satisfaction.
• Coordinate with relevant departments for smooth order fulfillment.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Problem Solving

Multi-tasking

Tools

MS Office

ERP (SAP)

Advanced Excel

Job description

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Client:

Marmon Foodservice Technologies UK Limited

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EU work permit required:

Yes

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Job Reference:

b36ee79368bc

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Marmon Foodservice Technologies UK Limited

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success. We're committed to attracting and retaining top talent.

Responsibilities include:

• Primary contact for customers, responding to inquiries via phone, email, and other channels.
• Develop and maintain understanding of MFT equipment and spare parts.
• Maintain customer satisfaction.
• Process customer orders accurately and ensure timely delivery, invoicing, and order fulfillment.
• Coordinate with relevant departments (Planning, Purchasing, Engineering, QA).

Function and Responsibilities

• Focus on improving customer satisfaction by providing consistent and efficient service, solving product or service problems, and ensuring customer success.
• Build trust and relationships with customers through open communication.
• Ensure proper order flow and policy compliance.
• Handle cancellations or changes in sales orders, communicating effectively with relevant departments.
• Meet team metrics for order lead-time, accuracy, days to ship, and on-time delivery.
• Support sales budget and commitments.

Required Qualifications, Skills/Competencies

• Strong communication skills.
• Organizational skills for managing quotes, orders, and invoicing.
• Fluent in English; other languages (Czech, German) are a plus.
• Sense of urgency, ownership, attention to detail, multi-tasking, and solution-oriented mindset.
• Ability to work independently and in a team.
• Comfortable under pressure.
• Proficiency in MS Office, ERP (SAP), and advanced Excel skills.
• At least 2 years of experience in a similar role; EMEA experience is desirable.

Marmon Foodservice Technologies Values

All employees should align their work with MFT Values.

Post-offer, candidates will undergo additional screening as required by law.