Customer Service Representative

Flex Living; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the rental sector is seeking a Customer Service Representative to join their team. The role involves providing exceptional customer support and building strong relationships with clients. Candidates should possess excellent communication skills and have a positive attitude, making it ideal for those looking to start their career in customer service.

Qualifications

• Experience in customer support, client success, or a similar role.
• Excellent communication skills in English, both written and verbal.
• A positive, calm attitude in challenging situations.

Responsibilities

• Respond to inquiries via email, phone, and chat professionally.
• Create memorable experiences to convert first-time clients into long-term advocates.
• Gather customer feedback to identify improvement opportunities.

Skills

Communication

Problem Solving

Empathy

Organization

Multitasking

Tools

CRM systems

Support platforms

Job description

Join to apply for the Customer Service Representative role at Flex Living

About Flex Living

At Flex Living, we’re redefining what it means to rent a home. Our mission is to simplify renting for tenants and remove the headaches for landlords—no hidden fees, no complicated processes, just smart, seamless solutions.

We’re building a high-performance, close-knit team passionate about innovating in the global rental space. If you thrive in a fast-paced, growth-driven environment, Flex Living could be your next big move.

What You’ll Be Doing

As our Client Success Partner, you’ll be the friendly face and trusted voice for our customers, creating exceptional experiences, solving problems with empathy, and building strong relationships. You’ll collaborate closely with customers and internal teams to ensure smooth operations from first contact to long-term satisfaction.

Your Day-to-Day

Customer Support

• Respond to inquiries via email, phone, and chat professionally and promptly.
• Provide clear information about our services, properties, and booking processes.
• Address concerns or complaints with care and proactive solutions.

Relationship Management

• Create memorable experiences to convert first-time clients into long-term advocates.
• Follow up with clients for feedback and satisfaction checks.
• Represent Flex Living with professionalism, warmth, and a focus on customer success.

Problem Solving

• Troubleshoot booking or property issues and keep customers informed.
• Work with internal teams to resolve issues swiftly.

Feedback & Insights

• Gather customer feedback to identify improvement opportunities.
• Share actionable insights with the team to enhance service quality.

Admin & Reporting

• Maintain detailed records of interactions and resolutions using CRM.
• Assist in tracking performance metrics and reporting.

What We’re Looking For

• Experience in customer support, client success, or a similar role.
• Excellent communication skills in English, both written and verbal.
• A positive, calm attitude in challenging situations.
• Proficiency with CRM systems, support platforms, and digital workflows.
• Organized, proactive, and capable of multitasking.
• Empathetic with a genuine desire to help others.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other