Customer Service Receptionist/Administrator

Thomas Hardie Commercials Ltd; Wrexham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Sick pay scheme

Enhanced pension contributions

Death in service benefit

Free onsite parking

Cycle to Work scheme

Enhanced paternity/maternity benefits

Loyalty holidays

Training opportunities

Job summary

Thomas Hardie Commercials Ltd in Wrexham is seeking a motivated and versatile individual for the Service Department. The role operates Monday to Friday, 8am–4:30pm, reporting to the Business Manager, CSR Supervisor and Workshop Controller.

You will be the main link between customers and the depot, handling service and repair requirements and promoting service and accessories within technical limits. Responsibilities include maintaining customer relations, detailing work progress, and handling

Qualifications

• Previous experience in a customer facing role.
• Experience in the commercial vehicle industry or service role preferred.
• Friendly, confident and professional with excellent communication skills.
• Ability to work under pressure and in a team or independently.
• IT literate with Microsoft Office including Outlook, Word, PowerPoint and Excel.
• Full and current UK driving licence.

Responsibilities

• Greet customers and act as main point of contact for the depot.
• Identify and progress routine service/repair requirements and promote services and accessories.
• Record customer requests and obtain authority to proceed.
• Prepare test/diagnosis reports for quotations and job cards.
• Promote workshop services and repair facilities.
• Handle site administration: input clock times, scan job cards, issue invoices, maintain reception area.

Skills

Customer facing

IT literacy

MS Office

Driving licence

Teamwork

Communication

Tools

MS Office

Job description

An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Wrexham site working Monday to Friday from 8am to 4:30pm. Reporting to the Business Manager, CSR Supervisor & Workshop Controller, you will be the main point of contact between the customer and the depot. The main job function will be to receive customers, identify and progress routine service and repair requirements and promote the sale of service and accessories within the limits of technical ability.

Other duties within the role will include:

• To promote and maintain excellent customer relations advising customers of work progress or additional work requirements and dealing with customer queries.
• To discuss and identify routine service and repair requirements with customers obtaining detailed background information to assist specialised personnel in diagnosis/testing/inspection.
• To record in detail customer requests for workshop action and obtain authority to proceed.
• To prepare detailed test/diagnosis reports for quotations, estimates or job card development and maintain up to date customer/workshop records.
• To promote and effect the sale of workshop repair and service facilities.
• Administration tasks for the site including inputting times for clock cards daily, scanning of all job cards, produce and issue invoices, and any related paperwork as required and ensuring the reception area is maintained to a professional standard.

The successful candidate will have the following qualifications, skills, and experience:

• Previous experience in a customer facing role.
• Previous experience of working within the commercial vehicle industry and/or a service role would be preferred.
• A friendly, confident, and professional manner with excellent communication skills.
• Ability to work well under pressure and as part of a larger team as well as on their own initiative.
• IT literate with Microsoft Office Applications including Outlook, Word PowerPoint, and Excel.
• Have a full and current UK driving licence.

We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, free onsite parking, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.