Customer Service Receptionist

Confidential; Exeter; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave including bankhol

NEST Pension Scheme

Ongoing training and development

Additional benefits after 12 months

Job summary

Amour Recruitment is recruiting for an experienced Customer Service Receptionist for a client based in Exeter. You will be the first point of contact for customers, support workshop operations, and coordinate service bookings to ensure a seamless repair and servicing experience.

The role suits someone who enjoys a fast-paced, customer-facing environment, with full training provided on company systems and processes to build a long-term career in the automotive sector.

Qualifications

• Minimum 2 years' experience within the automotive industry.
• Experience in a service, reception or dealership environment.
• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Good IT skills and ability to learn new systems quickly.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and remain calm in a busy environment.
• Proactive and positive approach to work.
• A genuine desire to build a long-term career within the automotive sector.

Responsibilities

• Meeting and greeting customers in person, by telephone and email.
• Managing service bookings, scheduled servicing, MOT and tachograph appointments.
• Coordinating vehicle breakdowns and keeping customers updated throughout the process.
• Maintaining electronic job cards and workshop management systems.
• Liaising closely with workshop teams to monitor progress and communicate updates.
• Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
• Processing completed jobs and forwarding documentation for payment.
• Receiving and allocating parts and consumables to relevant jobs.
• Monitoring courtesy vehicles and company vehicle usage.
• Providing administrative support to the workshop, service and parts departments.
• Supporting customer retention through excellent service and communication.

Skills

Customer service

Communication

Telephone manner

Organisation

Attention to detail

Multitasking

Proactive approach

Long-term career mindset

Tools

IT systems

Job description

Amour Recruitment are pleased to be recruiting for an experienced Customer Service Receptionist on behalf of our client based in Exeter

This is an exciting opportunity to join a well-established, family-run business specialising in the repair and maintenance of commercial vehicles and trailers. Working as part of a busy depot team, you'll be the first point of contact for customers, supporting workshop operations, coordinating service bookings and ensuring a first-class customer experience throughout every stage of the repair and servicing process.

This is a varied and fast-paced role that would suit someone who thrives in a customer-facing environment, enjoys multitasking and takes pride in keeping things organised and running smoothly. Full training will be provided on company systems and processes.

Responsibilities

• Meeting and greeting customers in person, by telephone and email.
• Managing service bookings, scheduled servicing, MOT and tachograph appointments.
• Coordinating vehicle breakdowns and keeping customers updated throughout the process.
• Maintaining electronic job cards and workshop management systems.
• Liaising closely with workshop teams to monitor progress and communicate updates.
• Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
• Processing completed jobs and forwarding documentation for payment.
• Receiving and allocating parts and consumables to relevant jobs.
• Monitoring courtesy vehicles and company vehicle usage.
• Providing administrative support to the workshop, service and parts departments.
• Supporting customer retention through excellent service and communication.

Requirements

• Minimum 2 years' experience within the automotive industry.
• Previous experience within a service, reception or dealership environment.
• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Good IT skills and ability to learn new systems quickly.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and remain calm in a busy environment.
• Proactive and positive approach to work.
• A genuine desire to build a long-term career within the automotive sector.

Hours

• Monday to Friday, 8:00am - 6:00pm (30-minute unpaid lunch break)
• Every third Saturday, 8:00am - 12:00pm
• Flexible start and finish times may be considered.

Salary: £30,000 to £34,000 DOE

Benefits

• 28 days annual leave including bank holidays.
• Enhanced annual leave with length of service.
• NEST Pension Scheme.
• Ongoing training and development opportunities.
• Additional benefits available after 12 months' service, subject to eligibility.