Automotive Service Receptionist – Customer Care & Scheduling

Amour Recruitment; Devon and Torbay; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave including bank/HO

NEST Pension Scheme

Training & development opportunities

Benefits after 12 months

Job summary

Amour Recruitment is seeking an experienced Customer Service Receptionist for our client in Exeter. You will be the first contact for customers, support workshop operations, and coordinate service bookings while ensuring a first-class experience throughout the repair and servicing process.

The role requires experience in the automotive sector, strong customer service and IT skills, and a professional, calm telephone manner.

Qualifications

• Minimum 2 years' experience within the automotive industry.
• Previous experience within a service, reception or dealership environment.
• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Good IT skills and ability to learn new systems quickly.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and remain calm in a busy environment.
• Proactive and positive approach to work.
• A genuine desire to build a long-term career within the automotive sector.

Responsibilities

• Meeting and greeting customers in person, by telephone and email.
• Managing service bookings, scheduled servicing, MOT and tachograph appointments.
• Coordinating vehicle breakdowns and keeping customers updated throughout the process.
• Maintaining electronic job cards and workshop management systems.
• Liaising closely with workshop teams to monitor progress and communicate updates.
• Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
• Processing completed jobs and forwarding documentation for payment.
• Receiving and allocating parts and consumables to relevant jobs.
• Monitoring courtesy vehicles and company vehicle usage.
• Providing administrative support to the workshop, service and parts departments.
• Supporting customer retention through excellent service and communication.

Skills

Customer service

Communication

IT skills

Organisation

Telephone manners

Tools

Workshop management systems

Job description

Amour Recruitment is seeking an experienced Customer Service Receptionist for our client in Exeter. You will be the first contact for customers, support workshop operations, and coordinate service bookings while ensuring a first-class experience throughout the repair and servicing process.

The role requires experience in the automotive sector, strong customer service and IT skills, and a professional, calm telephone manner.