Customer Service Pro - Solve Problems & Delight Customers

phs Group plc; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Paid leave

Buy/sell holiday

Virtual GP

phs Perks discounts

ILM training

Apprenticeships

Onsite parking

Pension

Life assurance

Cycle to work

Family-friendly policies

Wellbeing helpline

Career development

Job summary

phs Direct / Mayflower in Coleshill is seeking a dedicated Customer Service Advisor to join our busy team. You’ll handle enquiries, resolve issues, and create accurate records while supporting the Sales Support function.

The role is full-time, Monday to Friday, 9:00am–5:00pm, with a salary of £25,047.67 per annum and a range of benefits designed to reward excellent service and career development within the phs Group.

Qualifications

• Customer-focused approach required.
• Excellent communication and listening skills.
• Empathy and ability to resolve customer concerns professionally.
• Ability to work on own initiative and manage a varied workload.
• Strong organisational skills and attention to detail.
• Good IT skills and confidence using computer systems.
• Commitment to delivering high standards of customer service.

Responsibilities

• Handle customer enquiries and complaints via phone, email, and service cases.
• Investigate issues and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions.
• Create new customer accounts and update existing information.
• Support Sales Support with order processing and enquiries.
• Liaise with internal departments to fulfill customer requirements.
• Work towards customer service SLAs and KPIs.
• Provide outstanding service and build positive customer relationships.
• Assist the Sales Support and Customer Service Manager with additional tasks and projects.

Skills

Customer-focused

Communication skills

Empathy

Initiative

Organisational skills

IT skills

Commitment to high standards

Job description

phs Direct / Mayflower in Coleshill is seeking a dedicated Customer Service Advisor to join our busy team. You’ll handle enquiries, resolve issues, and create accurate records while supporting the Sales Support function.

The role is full-time, Monday to Friday, 9:00am–5:00pm, with a salary of £25,047.67 per annum and a range of benefits designed to reward excellent service and career development within the phs Group.