Customer Service Pro — Growth, Benefits & Shares

Kite Packaging Ltd; Coventry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Holiday entitlement: 22–25 days

Company pension

Life insurance

Cycle to Work scheme

Private healthcare (optional)

Shareholder option after 6 months

Job summary

Kite Packaging Ltd in Coventry is looking for a Customer Service Representative to join our team on a full-time basis. You will handle deliveries, order updates, and general product queries received by phone, email, and live chat.

You will need a clear, professional telephone manner, the ability to manage a high volume of enquiries, strong listening and problem-solving skills, and excellent administrative capabilities.

Qualifications

• Clear, professional telephone manner.
• Proven ability to handle a high volume of calls and customer queries.
• Strong listening and problem-solving skills with a customer-focused approach.
• Excellent administrative and organisational abilities.
• High attention to detail and accuracy in all tasks.
• Ability to remain calm under pressure and deliver results within tight deadlines.
• Comfortable using multiple systems simultaneously.

Responsibilities

• Handle customer enquiries via phone, email and live chat regarding deliveries, order updates and product queries.
• Provide accurate information and resolve issues efficiently to ensure customer satisfaction.
• Maintain records and contribute to order processing and updates as required.
• Collaborate with colleagues to support customers and improve service quality.

Skills

Telephone manner

Handle high call volume

Active listening

Administrative skills

Attention to detail

Under pressure

Multisystem proficiency

MS Office (Word, Excel, Outlook)

Proactive attitude

Tools

MS Office

Job description

Kite Packaging Ltd in Coventry is looking for a Customer Service Representative to join our team on a full-time basis. You will handle deliveries, order updates, and general product queries received by phone, email, and live chat.

You will need a clear, professional telephone manner, the ability to manage a high volume of enquiries, strong listening and problem-solving skills, and excellent administrative capabilities.