Customer Service Planner

Morgan Sindall Property Services Limited; Welwyn Garden City; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading company in asset management is seeking a Customer Service Planner to efficiently manage scheduling and communication with clients and subcontractors. This full-time role involves ensuring service delivery meets contractual agreements while fostering customer satisfaction. The ideal candidate will have experience in social housing and strong planning and communication skills.

Benefits

Company Van (work use)

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday

Flexible Working & Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Loyalty & Values Awards

Funded Professional Subscription

Company Uniform

Qualifications

• Experience in Social Housing and Repair and Maintenance.
• Strong communication skills with operatives, subcontractors, and residents.
• Basic knowledge of building maintenance tasks.

Responsibilities

• Manage high volumes of calls and schedule appointments efficiently.
• Communicate with residents using telephony and email.
• Handle demanding customers and address service failures.

Skills

Communication

Planning

Customer Service

Job description

Customer Service Planner

Reference - MSPS191808

Expiry date - 16/06/2025

Location - Welwyn Garden City

Salary - £27,000 - £29,000 per annum + benefits

Permanent – Full time, 40 hours per week.

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.

About the Role

Joining our team, you’ll be responsible for managing high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure that future jobs are scheduled efficiently to meet contractual Service Level Agreements without making false promises. You will communicate with residents using various methods including telephony and email.

Using our MSi system, you’ll schedule available operatives and subcontractors, discuss complex repairs, handle demanding customers, and address service failures, all while instilling customer confidence.

About You

Candidates should have:

• Experience in Social Housing and Repair and Maintenance.
• Strong communication skills with operatives, subcontractors, and residents.
• Basic knowledge of building maintenance tasks.
• Planning skills to sequence or undertake tasks concurrently.
• Ability to prioritize work and manage ongoing jobs within targets.
• Good written English and communication skills across stakeholder levels.
• A passion for service delivery and customer satisfaction.

Benefits

• Company Van (work use)
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription
• Company Uniform

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture centered on people, innovation, and customer focus.

Build your career with us, where diversity and talent drive our success.

MSPS supports the resettlement of armed forces personnel.

For the full job description, please complete your application.

We review applications throughout the advert duration and encourage early submission. We reserve the right to close the advert early if sufficient suitable candidates are found.