Customer Service Planner

Mysisel; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner to manage scheduling and communication with clients and subcontractors. The role involves ensuring service delivery and customer satisfaction while working within a team. Ideal candidates will have a background in social housing and strong project management skills.

Benefits

Company Van (work use)

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working

Learning & Development Opportunities

Qualifications

• Experience in scheduling/planning Disrepairs, Voids or Complex works.
• Good level of written English.
• Basic building maintenance knowledge.

Responsibilities

• Liaising with clients and subcontractors to schedule appointments.
• Ensuring jobs are appointed to meet Service Level Agreements.
• Using MSi system to schedule operatives and handle complex repairs.

Skills

Communication

Project Management

Customer Satisfaction

Computer Skills

Job description

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Permanent Full time, 40 hours per week. Due to continued growth, we're looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract, based at our office in Welwyn Garden City, AL8 6AE.

About The Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill the customer's confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge e.g., duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English.
• Good computer skills.
• Good project management skills.
• Good communication skills, e.g., ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Benefits

• Company Van (work use)
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Company Uniform

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that puts people at the core, encourages innovation, and prioritizes customer satisfaction.

Build your career with a leading property services company that values diversity and talent.

MSPS is proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We shortlist and interview throughout the advert's duration. Submit your application promptly to avoid missing out, as we may close the advert early if we receive a high volume of suitable candidates.