Liz Earle - Counter Manager

TN United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty company is seeking a Counter Manager to inspire and lead a team at their Liz Earle counter in Oxford. This role involves motivating staff to achieve sales targets, providing exceptional customer service, and showcasing Liz Earle products. Successful candidates will have a passion for skincare, strong leadership skills, and a commitment to team development, along with a range of attractive employee benefits.

Benefits

Employee discount of up to 75%

Store discount (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Experience leading and motivating a team.
• Outstanding customer service skills.
• Passion for skincare and Liz Earle products.

Responsibilities

• Inspire and motivate your team to achieve sales targets.
• Provide personalized consultations and skin services.
• Ensure the counter is beautifully presented.

Skills

Customer Service

Team Leadership

Sales Motivation

Skin Care Knowledge

Education

CIBTAC Certification

Job description

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About the role

Find out from watching the video at the bottom of this page what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For Counter Manager specific information watch the video from minute 4:06.

From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager's day is filled with helping their people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:

1. Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
2. Build great relationships with customers and colleagues
3. Provide personalised consultations and skin services
4. Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
5. Complete our award-winning 12-month Skin School development programme.
6. Make sure your counter is beautifully presented to showcase the range of Liz Earle products
7. Be an ambassador for the Liz Earle brand

What you'll need to have

• A passion for skincare and a love of Liz Earle
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

It would be great if you also have

• Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday entitlement that increases with length of service
• Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you, click here to view our full list of company benefits.

Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.