Customer Service Planner

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Planner in the vibrant London Borough of Waltham Forest. In this permanent role, you will manage high volumes of calls and coordinate with clients and subcontractors to ensure timely service delivery. Your expertise in social housing and maintenance will be crucial as you navigate complex scheduling and customer interactions. Enjoy a supportive work environment with a focus on customer satisfaction and a range of benefits, including flexible working arrangements and a comprehensive healthcare plan. This is an exciting opportunity to make a real impact in a dynamic team!

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Experience in social housing and repair and maintenance.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Schedule appointments for high volumes of calls with clients and subcontractors.
• Instill customer confidence while handling complex repairs.

Skills

Customer Service

Communication Skills

Planning Knowledge

Building Maintenance Knowledge

Tools

MSi System

Job description

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Customer Service Planner, London Borough of Waltham Forest

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Client:

Morgan Sindall Property Services

Location:

London Borough of Waltham Forest, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

0455e2ba0cc6

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Full Time – Permanent 40 hours per week

We are looking to recruit a Customer Service Planner to join our Waltham Forest Team, working from our office in E4 8TD.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good communication skills ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits include:

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)