Customer Service Planner

Morgan Sindall Property Services; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Planner to enhance their operations in Chingford. This role involves managing high volumes of calls, liaising with clients and subcontractors, and ensuring efficient scheduling of appointments to meet service level agreements. The ideal candidate will have a passion for customer satisfaction, strong organizational skills, and a background in administration or planning within a social housing context. Join a company that values diversity and innovation, and be part of a team that prioritizes the well-being of residents and communities.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working

Volunteering (2 days paid)

Qualifications

• Experience in a scheduling/planning role within social housing.
• Strong communication skills with various stakeholders.

Responsibilities

• Schedule appointments ensuring service level agreements are met.
• Handle high volumes of calls and customer repair-related inquiries.

Skills

Administration Experience

Scheduling/Planning

Communication Skills

Building Maintenance Knowledge

Microsoft Office

Customer Service

Job description

Permanent – Full Time (09:00am – 18:00pm)

Due to continued growth, we’re looking to recruit a Customer Service Planner to join us, based at our office in Chingford, E4 8TD.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office team using a range of communication methods including telephony and email.

Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.

About You

Candidates will have the following:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair-related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills, e.g., ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note: No hybrid working; must be able to work from the office located at Chingford.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that puts people at the core of everything we do, encourages innovative thinking, and always prioritizes our customer.

Build your career with a leading property services company, where we recognize that diversity of thought and talented people are key to our success.

MSPS is proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application. We shortlist and interview throughout the advert's duration. We encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of suitable candidates.