Customer Service, Personal Banker - Fixed Term Contract

NatWest Group; Basingstoke; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die Kunden in den Mittelpunkt seiner Arbeit stellt. In dieser spannenden Rolle sind Sie für die Bereitstellung eines herausragenden Kundenerlebnisses verantwortlich, indem Sie proaktive Gespräche führen und den Kunden bei ihren Bankbedürfnissen helfen. Sie erhalten umfassende Schulungen und Unterstützung, um Ihre Fähigkeiten weiterzuentwickeln und eine anerkannte Qualifikation zu erwerben. Mit einem wettbewerbsfähigen Gehalt und zahlreichen Vorteilen bietet diese Position die Möglichkeit, in einem dynamischen Team zu wachsen und einen echten Unterschied im Leben der Kunden zu machen.

Benefits

Flexible Belohnungsprogramme

33 Tage Urlaub

Monatliche Altersvorsorgebeiträge

Qualifications

• Motiviert und kundenorientiert mit starken Kommunikationsfähigkeiten.
• Fähigkeit, unter Druck zu arbeiten und kontinuierlich zu verbessern.

Responsibilities

• Erster Ansprechpartner für Kunden in der Filiale mit herausragendem Service.
• Proaktive Gespräche führen und Kunden bei ihren Bankbedürfnissen unterstützen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Interpersonelle Fähigkeiten

Education

Foundation Certificate in Responsible Banking

Job description

Join us as a Customer Service, Personal Banker in Basingstoke

• You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We'll look to you to proactively find ways to continually enhance our customer banking experience.
• We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• We are offering this role as a fixed-term contract ending on 30th November 2025.
• This job does not meet Skilled Worker visa sponsorship requirements.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries, and transfers.
• Helping customers understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To be successful in this role, you'll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you'll need to highlight the benefits of our products and procedures to our customers in an easy-to-understand way.

You'll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we'll reward you

You'll join us on a competitive salary starting at £26,010, pro-rata for the hours you work.

You'll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro-rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically during branch opening hours between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open doors to further career opportunities.