Customer Service, Personal Banker - 6 Month Fixed Term Contract

NatWest; Greater London; On-site; GBP 27,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service, Personal Banker for a 6-month fixed-term contract. This role offers the chance to make a real difference in customers' financial journeys while receiving comprehensive training and support. You will engage with customers, helping them navigate their banking needs and promoting financial products. With a competitive salary and benefits, this position is perfect for those eager to develop their careers in a dynamic environment. Join a team that values customer service and teamwork, and take the first step towards a rewarding career in banking.

Benefits

Healthcare benefits

33 days holiday entitlement

Monthly retirement fund contributions

Qualifications

• Motivated and customer-focused with a passion for service.
• Strong communication skills to explain products clearly.

Responsibilities

• Provide outstanding service as the first point of contact.
• Assist customers with banking requests and explain options.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Teamwork

Education

Foundation Certificate in Responsible Banking

Job description

Customer Service, Personal Banker - 6 Month Fixed Term Contract

Join us to apply for the Customer Service, Personal Banker - 6 Month Fixed Term Contract role at NatWest.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we offer options to help our people thrive.

This role is based in the United Kingdom, and all work must be carried out within the UK.

Job Description
Join us as a Customer Service, Personal Banker in Guildford.

You’ll be integral in guiding and supporting our branch customers, helping them achieve their financial goals. We’ll support you to attain a Foundation Certificate in Responsible Banking and build on your skills with full training. This role is fixed for six months, ending on 30th November 2025.
Please note, this job does not meet Skilled Worker visa sponsorship requirements.

What you'll do
As the first point of contact, you’ll provide outstanding service in every interaction, working with high accuracy to ensure a seamless customer experience.
Your daily tasks will include:

• Having proactive conversations to understand customer needs and assist with banking requirements
• Completing banking requests such as payments, balance inquiries, and transfers
• Explaining different banking options and services to customers
• Identifying opportunities to promote simple financial products and collaborating with other teams for a smooth experience

The skills you'll need
You should be motivated, customer-focused, and eager to develop your career. Strong communication skills are essential to clearly explain products and procedures.
Additionally, you will need:

• A passion for customer service and keen attention to detail
• The ability to work under pressure and continuously improve service quality
• Strong interpersonal skills and teamwork ability
• A commitment to learning new skills and responsibilities

How we’ll reward you
You’ll receive a competitive salary starting at £27,585 pro-rata, along with benefits such as:

• Protection, healthcare, and lifestyle benefits through NatWest Group Benefits
• 33 days of holiday entitlement, pro-rata
• Monthly contributions to your retirement fund

For more details on our benefits, visit our rewards and benefits page.

What else you need to know
Your working pattern
You will work during branch hours, typically between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays, requiring flexibility.

Your learning journey
You will start with comprehensive training, gain new skills, and benefit from ongoing coaching and external qualifications to support your career growth.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Banking