Customer Service & Orders Coordinator (Fixed-Term)

William Jackson Food Group; Hull and East Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Job summary

William Jackson Food Group is recruiting a Customer Service Coordinator to ensure our customers feel we deliver outstanding service. You will own customer orders, protect accurate input, resolve issues, and research any requests to provide timely responses.

This fixed-term maternity cover role runs Tuesday to Saturday, 37.5 hours per week at our Hull site. You will generate KPI packs, use Power BI for leadership slides, monitor performance sheets, and coordinate with Transport, Planning and

Qualifications

• Experience handling customer orders and resolving issues.
• Strong communication and relationship-building with customers.
• Proficient with data and KPI reporting, basic Power BI knowledge.
• Reliable, organised and able to work across teams.

Responsibilities

• Own all customer orders ensuring accurate input and resolution.
• Deliver excellent customer service and maintain open communication with customers.
• Generate KPI packs and analyse data including OTIF.
• Maintain weekly leadership slides using Power BI.
• Provide daily updates of performance sheets and trackers.
• Coordinate ambient and frozen daily processes including order inputting and transport booking.
• Liaise with external hauliers as required.
• Identify improvements to the CS function to boost performance.
• Collaborate with Sales to support business movements.
• Ensure operations comply with Health & Safety, Employment, Trading Standards, Food Safety.

Skills

Customer service

Communication

Problem solving

Data analysis

Tools

Power BI

Job description

William Jackson Food Group is recruiting a Customer Service Coordinator to ensure our customers feel we deliver outstanding service. You will own customer orders, protect accurate input, resolve issues, and research any requests to provide timely responses.

This fixed-term maternity cover role runs Tuesday to Saturday, 37.5 hours per week at our Hull site. You will generate KPI packs, use Power BI for leadership slides, monitor performance sheets, and coordinate with Transport, Planning and