Customer Service & Operations Coordinator – Fixed-Term

William Jackson Food Group Limited; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Job summary

William Jackson Food Group Limited is seeking a dedicated customer service professional on a fixed-term basis to cover maternity leave. The role focuses on ensuring excellent service, accurate order processing, and data-driven improvements.

You will work Tuesday to Saturday, 37.5 hours per week, supporting Transport, Planning and Distribution teams. The successful candidate will handle coordination of ambient and frozen orders, liaise with hauliers, generate KPI packs, and maintain performance

Qualifications

• Experience in customer service and KPI reporting.
• Strong data analysis and Excel skills.
• Familiar with Power BI workflows.

Responsibilities

• Own customer orders with accurate input and resolution of issues.
• Deliver excellent customer service and maintain open communication with customers.
• Generate KPI packs and analyze data including OTIF database.
• Maintain weekly leadership slides using Power BI data.

Skills

Customer service

Problem solving

Data analysis

Power BI

Communication

Tools

Power BI

Job description

William Jackson Food Group Limited is seeking a dedicated customer service professional on a fixed-term basis to cover maternity leave. The role focuses on ensuring excellent service, accurate order processing, and data-driven improvements.

You will work Tuesday to Saturday, 37.5 hours per week, supporting Transport, Planning and Distribution teams. The successful candidate will handle coordination of ambient and frozen orders, liaise with hauliers, generate KPI packs, and maintain performance