Customer Service : Order to Cash Coordinator

TipTopJob; Towcester; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Gym facilities

On-site cafe

Dog-friendly office

Hybrid working

Job summary

TipTopJob in Towcester, Northamptonshire, is seeking a Customer Service Order to Cash Coordinator on a 12-month fixed term contract. You will be the key link between customers, sales, Supply Chain and Finance to ensure orders flow accurately from entry to invoicing.

The role requires experience in order to cash and ERP systems, strong communication, data accuracy and problem-solving. The successful candidate will operate in a hybrid office setting with colleagues in a supportive, fast-paced

Qualifications

• Experience in customer service/order to cash environments.
• Excellent communication with high attention to detail and data accuracy.
• Strong analytical and problem-solving abilities.
• Understanding of ERP-driven business processes.

Responsibilities

• Primary contact for customers, wholesalers, distributors and internal teams.
• Process orders accurately in JD Edwards EnterpriseOne 9.2.
• Act as local JDE Key User, support improvements and testing of new functionality.
• Manage inquiries on product availability, order status, deliveries, invoices, returns and credits.
• Collaborate with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs and Marketing.
• Own all aspects of the Order-to-Cash cycle from customer creation to billing and payments.

Skills

JDE EnterpriseOne 9.2

Order to Cash

ERP systems

Customer service

Data accuracy

Analytical

Tools

JD Edwards EnterpriseOne 9.2

Job description

Location: Towcester,Northamptonshire

Salary : Competitive

Vacancy Type: 12 Month Fixed Term Contract, Full Time

We are seeking an enthusiastic Customer Service Order to Cash Coordinator to join our team at our scenic Northamptonshire office. This role is a 12:month fixed term contract. The role serves as a key link between customers, sales, Supply Chain and Finance to ensure the accurate and timely processing of customer orders through to invoicing and payment resolution

The Opportunity

• A role within a top 10 Global Animal Health player, in a market delivering consistent year:on:year growth.
• Work as part of our ambitious and dedicated Customer Service team.
• Enjoy hybrid working that ensures the perfect work:life balance.
• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on:site cafÃ.
• Bring your furry friend to our dog:friendly office

The Role

• Serve as a primary point of contact for Vetoquinols direct customers, wholesalers, distributors, and internal commercial teams.
• Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.
• Act as a local JDE Key User, supporting continuous business process improvement, system enhancements, testing activities, user adoption, and validation of new functionality.
• Manage customer enquiries relating to product availability, order status, deliveries, invoices, returns and credits.
• Internally collaborate closely with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, and Marketing.
• Manage all aspects of the Order:to:Cash cycle, including customer creation, order processing, pricing, stock allocation, delivery tracking through to the resolution of billing/payment queries.
• Support the supply of licensed veterinary medicines and animal health products in accordance with company standards and applicable regulations.

We Value

• Experience within customer service/order management/order to cash environments
• Excellent communication skills, proactive approach with high attention to detail and commitment to data accuracy
• Strong analytical and problem:solving abilities
• Understanding of ERP:driven business processes