Customer Service - Order to Cash Coordinator

Vetoquinol UK Ltd; Towcester; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Dog-friendly office

Hybrid working

Job summary

Vetoquinol UK Ltd in Towcester, Northamptonshire, is seeking a Customer Service Order to Cash Coordinator on a 12-month fixed term, full-time contract. The role acts as a link between customers, sales, Supply Chain and Finance to ensure accurate orders through invoicing and payment resolution.

Based in a rural office, you will handle orders in JD Edwards EnterpriseOne 9.2, be a local JDE Key User, and collaborate with Supply Chain, Logistics and Finance to drive process improvements in the

Qualifications

• Experience in customer service/order management/order to cash environments.
• Excellent communication skills with attention to detail and data accuracy.
• Strong analytical and problem-solving abilities.
• Understanding of ERP-driven business processes.

Responsibilities

• Serve as a primary contact for direct customers, wholesalers, distributors and internal teams.
• Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.
• Act as a local JDE Key User, supporting system enhancements and user adoption.
• Manage inquiries on product availability, order status, deliveries, invoices and credits.
• Collaborate with Supply Chain, Logistics, Finance, Quality, Regulatory and Marketing.

Job description

Customer Service - Order to Cash Coordinator

Location: Towcester,Northamptonshire

Salary: Competitive

Vacancy Type: 12 Month Fixed Term Contract, Full Time

We are seeking an enthusiastic Customer Service Order to Cash Coordinator to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract. The role serves as a key link between customers, sales, Supply Chain and Finance to ensure the accurate and timely processing of customer orders through to invoicing and payment resolution

The Opportunity:

• A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.


• Work as part of our ambitious and dedicated Customer Service team.


• Enjoy hybrid working that ensures the perfect work-life balance.


• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.


• Bring your furry friend to our dog-friendly office!

The Role:

• Serve as a primary point of contact for Vetoquinol’s direct customers, wholesalers, distributors, and internal commercial teams.


• Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.


• Act as a local JDE Key User, supporting continuous business process improvement, system enhancements, testing activities, user adoption, and validation of new functionality.


• Manage customer enquiries relating to product availability, order status, deliveries, invoices, returns and credits.


• Internally collaborate closely with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, and Marketing.

• Manage all aspects of the Order-to-Cash cycle, including customer creation, order processing, pricing, stock allocation, delivery tracking through to the resolution of billing/payment queries.


• Support the supply of licensed veterinary medicines and animal health products in accordance with company standards and applicable regulations.

We Value:

• Experience within customer service/order management/order to cash environments


• Excellent communication skills, proactive approach with high attention to detail and commitment to data accuracy


• Strong analytical and problem-solving abilities


• Understanding of ERP-driven business processes