Customer Service – Order to Cash Coordinator – Full Time – Towcester

Catering; Towcester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

Dog-friendly office

Gym facilities

On-site café

Walking and running trails

Job summary

Catering in Towcester, Northamptonshire, is seeking a Customer Service – Order to Cash Coordinator to join our team. This role links customers, sales, Supply Chain and Finance to ensure accurate order processing through invoicing and payment resolution.

Join a dog-friendly, hybrid-friendly office with modern facilities and a focus on continuous improvement of our order-to-cash processes.

Qualifications

• Experience within customer service/order management environments.
• Excellent communication skills and attention to detail.
• Strong analytical and problem‑solving abilities.
• Understanding of ERP-driven processes.

Responsibilities

• Serve as a primary point of contact for customers, sales, Supply Chain and Finance.
• Process customer orders accurately within JD Edwards EnterpriseOne 9.2.
• Act as local JDE Key User and support system improvements and testing.
• Manage inquiries on product availability, orders, deliveries, invoices, returns and credits.
• Collaborate with Supply Chain, Logistics, Finance, Quality and Regulatory teams.

Skills

Customer service

Order management

Analytical thinking

Communication skills

Education

Bachelor's degree (not stated)

Tools

JD Edwards EnterpriseOne 9.2

Job description

Customer Service – Order to Cash Coordinator

Location: Towcester,Northamptonshire

Salary: Competitive

Vacancy Type: 12 Month Fixed Term Contract, Full Time

We are seeking an enthusiastic Customer Service Order to Cash Coordinator to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract. The role serves as a key link between customers, sales, Supply Chain and Finance to ensure the accurate and timely processing of customer orders through to invoicing and payment resolution

The Opportunity:

• A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
• Work as part of our ambitious and dedicated Customer Service team.
• Enjoy hybrid working that ensures the perfect work-life balance.
• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
• Bring your furry friend to our dog‑friendly office!

The Role:

• Serve as a primary point of contact for Vetoquinols direct customers, wholesalers, distributors, and internal commercial teams.
• Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.
• Act as a local JDE Key User, supporting continuous business process improvement, system enhancements, testing activities, user adoption, and validation of new functionality.
• Manage customer enquiries relating to product availability, order status, deliveries, invoices, returns and credits.
• Internally collaborate closely with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, and Marketing.

Manage all aspects of the Order-to-Cash cycle, including customer creation, order processing, pricing, stock allocation, delivery tracking through to the resolution of billing/payment queries.

Support the supply of licensed veterinary medicines and animal health products in accordance with company standards and applicable regulations.

We Value:

• Experience within customer service/order management/order to cash environments
• Excellent communication skills, proactive approach with high attention to detail and commitment to data accuracy
• Strong analytical and problem‑solving abilities
• Understanding of ERP-driven business processes

Salary:

Job Type: Contract

Location: Towcester